Digital Marketing Specialist - Vendor Payments

Job Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us Job Description Job Overview: We are looking for a detail-oriented and organized Marketing Operations Specialist to support our marketing team across operational functions. This role will be responsible for vendor onboarding, budget tracking, payments processing, campaign reporting, and supporting content creation workflows. The ideal candidate will work cross-functionally to ensure smooth execution of marketing initiatives. Key Responsibilities: Vendor Onboarding & Management: Coordinate onboarding of marketing vendors, including documentation, compliance checks, and system setup. Serve as the primary point of contact for vendor-related queries and operational issues. Budgeting & Payments: Assist in managing the marketing budget, track expenditures, and ensure alignment with planned allocations. Liaise with finance and procurement teams to process purchase orders and vendor payments on time. Campaign Reporting Support: Collaborate with analytics and campaign teams to compile performance data and generate regular reports. Track key metrics across marketing campaigns and support preparation of dashboards and presentations. Content Creation & Coordination: Support the content team by managing content calendars, coordinating with writers/designers, to create content for campaigns working with brand and PMM team Collaborate with Brand and PMM team to organize and maintain content repositories, ensuring assets are up-to-date and accessible Process Optimization: Identify and suggest improvements to existing marketing operations workflows. Support documentation of SOPs and best practices to streamline recurring tasks. Qualifications 3–5 years of experience in marketing operations, finance operations, or a related administrative role. Strong organizational and project management skills with high attention to detail. Familiarity with budgeting, procurement, and vendor management processes. Proficiency in Excel, Google Sheets, and marketing tools (e.g., Asana, Trello, Salesforce, or similar platforms). Excellent written and verbal communication skills. Team player with a proactive and solution-oriented mindset. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less