Digital Content Specialist

Meet Our Team:

Join DemoX, Pega’s Solutions Consulting organization, where we create innovative demo experiences and digital content for client engagement. Our team thrives on collaboration, creativity, and a commitment to delivering exceptional outcomes for clients and partners

Picture Yourself at Pega:

You will be at the heart of delivering Pega’s demo experiences and digital content, systematically processing and executing client requests through dedicated workflows. If you find satisfaction in reliable, routine execution and enjoy contributing to process improvements, this role offers a unique opportunity to make an impact in a dynamic, supportive environment.

What You'll Do at Pega:

• Systematically process and deliver high-volume client requests using digital workflows
• Verify spelling, grammar, and pronunciation through both visual and auditory proofing to ensure accuracy

• Support the distribution and publishing of engaging demo experiences and digital content
• Create both internal and external digital content
• Maintain consistency and accuracy in repetitive, routine tasks
• Provide direct support and troubleshooting for end users
• Identify and implement process improvements to enhance service quality
• Coordinate with cross-functional teams to resolve issues and deliver seamless experiences

Who You Are:

• Comfortable with repetitive, systematic workflows and able to maintain focus and accuracy in high-volume environments
• Naturally engaged by process-driven work and motivated to find incremental improvements in routine tasks
• Collaborative, client-focused professional with strong communication skills
• Adaptable and resilient in a fast-paced, evolving environment
• Committed to continuous learning and operational excellence

What You've Accomplished:

• Fresher/1 year experience max
• Successfully managed client-facing digital or technical support initiatives
• Demonstrated ability to thrive in roles involving repetitive, high-volume task execution
• Supported the delivery or improvement of digital content and client experiences
• Implemented process improvements that enhanced service delivery
• Built positive relationships with clients and internal stakeholders

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
• The opportunity to shape the future of client engagement and demo experiences within the software industry

#LI-DB1