Digital Banking Officer

Equitas Small Finance Bank

3 - 8 years

1 - 4 Lacs

Bengaluru

Posted:13 hours ago| Platform:

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Skills Required

Risk Management Customer Service data analysis Compliance BFSI Banking Risk Data banking operations accounting Systems sales Customer Engagement Digital Banking Banking Systems Banking Transactions Operations Mobile Banking Business Communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Digital Banking Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 3 to 8 years of experience in the BFSI industry, with expertise in digital banking platforms.

Roles and Responsibility

Manage and maintain the bank's digital channels, including online and mobile banking platforms.
Develop and implement strategies to enhance customer engagement and retention through digital banking services.
Collaborate with cross-functional teams to identify and mitigate risks associated with digital banking operations.
Analyze market trends and competitor activity to stay ahead in the competitive BFSI landscape.
Provide exceptional customer service and support to resolve complex issues related to digital banking transactions.
Monitor and report on key performance indicators (KPIs) to measure the success of digital banking initiatives.

Job Requirements

Strong understanding of digital banking technologies and their applications in the BFSI sector.
Excellent communication and interpersonal skills to interact effectively with customers and internal stakeholders.
Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
Proficiency in analyzing data and providing insights to inform business decisions.
Experience with risk management and compliance frameworks applicable to digital banking operations.
Strong problem-solving skills to troubleshoot and resolve complex technical issues related to digital banking systems.

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