Digital Banking Officer

Job Description

We are looking for a highly skilled and experienced Digital Banking Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-5 years of experience in the BFSI industry. Roles and Responsibility Manage and maintain digital banking platforms, including online and mobile applications. Develop and implement strategies to enhance customer engagement and retention through digital channels. Collaborate with cross-functional teams to identify and prioritize project requirements. Analyze market trends and competitor activity to stay ahead in the competitive BFSI landscape. Provide excellent customer service and support to resolve queries and issues promptly. Monitor and report on key performance indicators (KPIs) to measure business success. Job Requirements Strong understanding of digital banking concepts, including online and mobile banking platforms. Excellent communication and interpersonal skills to work effectively with customers and internal stakeholders. Ability to analyze data and make informed decisions to drive business growth. Experience with CRM software and other digital banking tools is desirable. Strong problem-solving skills to resolve complex customer issues efficiently. Ability to work in a fast-paced environment and adapt to changing priorities.