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Associate Customer Service Manager

IDFC FIRST Bank

1.0 - 3.0 years

India

On-site

Job Requirements About the Role The Associate Customer Service Manager is a critical role within the Rural Banking function, responsible for managing branch operations and delivering exceptional customer service. The role focuses on scaling up the retail banking business by ensuring efficient use of resources and technology. As the central custodian of all Rural Banking documents for the branch, the role bearer supports operational activities related to rural and semi-urban retail products. The position is accountable for maintaining the customer lifecycle, fulfilling service requests, and ensuring a seamless banking experience. Key Responsibilities Primary Responsibilities Oversee day-to-da...

Posted 1 week ago

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State Head-Home Loan and Suvidha LAP

IDFC FIRST Bank

5.0 - 10.0 years

Indore, Madhya pradesh, India

On-site

Job Requirements Role/Job Title: State Head-Home Loan and Suvidha LAP Business: Retail Banking Function department: Home Loans Job Purpose State Head Home Loan and Suvidha LAP, direct plays a pivotal role in driving the acquisition and growth of the Home Loan/Suvidha portfolio by leveraging the bank's existing customer base. This role is responsible for sourcing business through internal channels, managing a high-performing sales team, and ensuring superior customer experience. The position demands strong leadership, cross-functional collaboration, and adherence to compliance standards to meet business targets across assigned geographies. Primary Responsibilities Generate Home Loan leads and...

Posted 1 week ago

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Technology Program Manager

IDFC FIRST Bank

8.0 - 10.0 years

Chennai, Tamil nadu, India

On-site

Job Requirements We are seeking an experienced Technology Program Manager to lead complex technology initiatives that support our banking operations and digital transformation goals. The successful candidate will manage large-scale programs involving multiple technology projects, ensuring alignment with business objectives, regulatory requirements, and risk management standards. Key Responsibilities Program Management Lead end-to-end delivery of complex technology programs involving multiple workstreams and cross-functional teams Develop comprehensive program roadmaps, timelines, and resource allocation plans Manage program budgets ranging from $5M-$50M+ with accountability for ROI and cost ...

Posted 1 week ago

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