Posted:1 day ago|
Platform:
Work from Office
Full Time
The Senior Manager, BPO Program is a critical leadership role responsible for the overall success, performance, and strategic direction of one or more Business Process Outsourcing (BPO) programs. This individual will act as the primary liaison between our organization and our BPO partners, ensuring operational excellence, consistent achievement of KPIs, client satisfaction, and the continuous improvement of services delivered. The ideal candidate will possess a deep understanding of BPO operations, strong leadership capabilities, exceptional client management skills, and a proven track record of driving results in a fast-paced, high-volume environment.
Lead negotiations for contract renewals or amendments as required.
Act as an escalation point for complex client or operational issues, ensuring timely and effective resolution.
Lead or participate in projects aimed at transforming BPO services and achieving higher levels of operational excellence.
Ensure clear communication, effective delegation, and consistent feedback to direct reports.
Cognizant
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
bengaluru, karnataka
Salary: Not disclosed
bengaluru
35.0 - 60.0 Lacs P.A.
bangalore urban, karnataka, india
Salary: Not disclosed
35.0 - 40.0 Lacs P.A.
30.0 - 35.0 Lacs P.A.
3.0 - 3.6 Lacs P.A.
bengaluru
35.0 - 60.0 Lacs P.A.
gurugram
4.0 - 8.0 Lacs P.A.
14.0 - 19.0 Lacs P.A.
gurugram
6.0 - 10.0 Lacs P.A.
