Desktop Support Specialist

Job Details:

Position: Desktop Support Specialist L1 (On-site)

Role Type: Full Time Onsite Freelance Contractor

Working Days: 5 Days Per Week

Contract duration: 4 months

Contract Type: Freelance / B2B contract

Experience Required: More than 1 year as IT Support.

Site Address: Nagpur, Maharashtra, India (On-Site)

Languages required: English (C1), Hindi (C1)

This is a hands-on, field-based position focused on supporting IT infrastructure needs including PC deployments, remote hands support for IT hardware staging, and general software/hardware troubleshooting. The technician will provide reliable onsite support across office and technical environments.

Duration:

Job Requirements

• 3–5 years of IT field support or hardware/software troubleshooting experience.
• Experience in:
• PC deployment, installation, and end-user support
• Remote hands staging of infrastructure hardware
• Depot workflows and basic network troubleshooting
• Familiarity with:
• ServiceNow, Active Directory, SCCM/Intune, SOTI
• Microsoft 365 (Excel, Outlook, Teams, Word, PowerPoint)
• Dell diagnostics and SupportAssist tools
• Basic scripting (e.g., PowerShell or batch – helpful but not required)
• Physically able to lift 40+ lbs. and travel regionally.
• Associate degree, technical certification, or equivalent hands-on experience.

Key Responsibilities

PC & Hardware Support

• Perform on-site installation and setup of desktop PCs, laptops, printers, and peripherals.
• Provide remote hands support for IT hardware staging (PCs, servers, switches, etc.), including physical placement, unboxing, labeling, and power/network connectivity checks — configuration is handled remotely by others.
• Support device imaging, OS upgrades, and software installations.

Depot & Lifecycle Support

• Participate in device lifecycle: receiving, staging, imaging, deploying, and assisting with decommissioning and secure disposal.
• Support depot operations: diagnostics, hardware repair, device reimaging, and staging of laptops, desktops, and tablets.
• Perform Dell-certified warranty repairs (if certified) and manage part replacements.
• Maintain basic asset tracking, including incoming and outgoing equipment.

Documentation & Compliance

• Document service activity, imaging steps, inventory usage, and technical work performed.
• Follow local site SOPs and contribute to updates (e.g., shipping checklists, imaging guides).
• Ensure work aligns with infrastructure standards, safety protocols, and IT compliance.