Desktop Support Specialist

Sharp Brains

0 years

0 Lacs

pune maharashtra india

Posted:10 hours ago| Platform:

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Skills Required

support resolve chat macos linux software network troubleshooting vpn ip report checks patch inventory security compliance documentation

Work Mode

On-site

Job Type

Contractual

Job Description

Key Responsibilities:

User Support:
Respond to and resolve user issues via phone, email, chat, or in person.
Provide support for operating systems (Windows, macOS, Linux) and common software (Microsoft 365, browsers, email clients, etc.).
Hardware Support:
Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other peripherals.
Replace or upgrade faulty components (RAM, hard drives, etc.).
Software & Application Support:
Install and update software applications.
Troubleshoot application errors and compatibility issues.
Network Support:
Assist with basic network troubleshooting (Wi-Fi, LAN, VPN, IP configuration).
Report and escalate complex network issues to higher-level IT support.
System Maintenance:
Perform regular system checks, updates, and patch management.
Maintain asset inventory and ensure security compliance on all devices.
Documentation:
Log all incidents and resolutions in the ticketing system.
Create and update technical documentation and user guides.

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