Primary Customer Facing Responsibilities: Handle technical service and support tickets efficiently, acting as the first point of contact over chat and email support primarily. Empower customers to become proficient users through education and support. Document customer interactions in the ticket tracking system. Proactively follow up to ensure all issues are resolved to the customer's satisfaction. Key Responsibilities: Case Analysis and Critical Thinking: Develop comprehensive knowledge of client products, the ticketing and chat systems and as well other tools and systems required for the successful troubleshooting and resolution of customers technical issues Conduct thorough investigations to fully understand user issues, employing effective probing techniques. Problem Solving: Provide accurate information and solutions for client software products or services. Offer alternative solutions when necessary, guiding users through the resolution process. Elevate customer issues to senior support engineers as needed, providing detail description of problems along with steps taken to analyze the problem. Post-Resolution Follow-Up: Ensure customer satisfaction by following up and updating customer status before case closure. Client and Operational Responsibilities: Coordinate with team leaders and managers for guidance on escalated cases. Follow team-internal and external processes and procedures. Record detailed events and problem resolutions in system logs. Forward customer feedback and suggestions to the appropriate internal team. Suggest improvements to processes and knowledge resources. Participate actively in team meetings and maintain effective communication with internal teams. Participate actively in up-skilling and training sessions
Primary Customer Facing Responsibilities: Handle technical service and support tickets efficiently, acting as the first point of contact over chat and email support primarily. Empower customers to become proficient users through education and support. Document customer interactions in the ticket tracking system. Proactively follow up to ensure all issues are resolved to the customer's satisfaction. Key Responsibilities: Case Analysis and Critical Thinking: Develop comprehensive knowledge of client products, the ticketing and chat systems and as well other tools and systems required for the successful troubleshooting and resolution of customers technical issues Conduct thorough investigations to fully understand user issues, employing effective probing techniques. Problem Solving: Provide accurate information and solutions for client software products or services. Offer alternative solutions when necessary, guiding users through the resolution process. Elevate customer issues to senior support engineers as needed, providing detail description of problems along with steps taken to analyze the problem. Post-Resolution Follow-Up: Ensure customer satisfaction by following up and updating customer status before case closure. Client and Operational Responsibilities: Coordinate with team leaders and managers for guidance on escalated cases. Follow team-internal and external processes and procedures. Record detailed events and problem resolutions in system logs. Forward customer feedback and suggestions to the appropriate internal team. Suggest improvements to processes and knowledge resources. Participate actively in team meetings and maintain effective communication with internal teams. Participate actively in up-skilling and training sessions Requirements: Experience with any kind of support ticketing system Tech-savvy with knowledge of computer operating systems, software and hardware, networking. Preferred experience with any scripting language or basic understanding of API. Excellent written and verbal communication skills in English. Ability to work with automated translators and utilize AI driven writing tools (Deepl) is preferable Degree in a relevant field preferred. Proficient with Microsoft Office, Google Sheets, and other business software. Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement. Additional Information: Opportunity for long-term growth and additional responsibilities within the organization.
Provide chat and email-based technical support, troubleshoot software issues, document cases, follow up for resolution, escalate when needed, collaborate with internal teams, and contribute to process improvement and training. Perks and benefits Remote work options, fixed shifts with weekly offs
Responsibilities Manage and optimize marketing automation systems (primarily IRIS ) to map and improve business processes (e.g., setting up and running marketing in IRIS). Develop, audit, and enhance data systems, ensuring accuracy and efficiency in marketing efforts. Build and migrate interactive, visually appealing dashboards and reports. Develop and maintain reporting and analytics for marketing performance, database health, lead scoring, and dashboard effectiveness. Handle technical aspects of marketing systems and integrate them with visualization tools (e.g., Power BI good-to-have). Collaborate with sales, marketing, and analytics teams to define requirements, establish best practices, and ensure successful outcomes. Ensure all marketing data, dashboards, and reports are accurate, consistent, and aligned with business needs. Ideal Candidate Qualities Strong commitment to the role with a focus on long-term growth. Exceptional communication and collaboration skills across diverse teams. Ability to work independently without micromanagement. Strong attention to detail, organization, and process-orientation. Qualifications Hands-on experience with marketing automation platforms such as IRIS, Eloqua, Marketo, Salesforce Pardot, Iterable, Mailchimp . Proven experience in data visualization and dashboard creation (preferably in Power BI). Excellent analytical skills with the ability to manage and interpret complex datasets. Familiarity with data collection, cleaning, and transformation processes . Strong Excel skills (including formulas) . Minimum typing speed of 3040 WPM (with acceptable error rate) . Ability to proofread and follow best practices for process documentation. Background in marketing is a must. Demonstrated data handling skills for KPIs/metrics. Good understanding of Power BI reports (reading, filtering views). Benefits Flexible work-from-home arrangement. Career advancement opportunities and professional development support. Supportive and collaborative team environment.
About the Role We are looking for a motivated and detail-oriented Email Marketing Intern to join our marketing team. This is a hands-on opportunity to work with tools like MailChimp and Iterable, and gain real-world experience in executing and analyzing email campaigns. Ideal for someone with a background in marketing and prior internship experience in a similar field. Key Responsibilities: Support the execution of email marketing campaigns using MailChimp and Iterable. Assist in segmenting audiences and setting up batch, nurture, and trigger-based campaigns. Collaborate with the analytics team to help track campaign performance and contribute to reporting. Work with cross-functional teams including Demand Gen, Product Marketing, and Marketing Operations to implement email marketing best practices. What We're Looking For: Educational background in Marketing, Communications, or related fields. Prior internship or project experience in email marketing, CRM, or digital campaigns is a strong plus. Familiarity with email marketing tools like MailChimp or Iterable. Basic knowledge of HTML and content management systems. Ability to handle reporting for Email Marketing and General Ecommerce Marketing. Curiosity, attention to detail, and a willingness to learn. Nice to Have (Not Mandatory) Experience creating performance or campaign reports. Exposure to SQL, CSS, or HTML for email customization