Desktop Support Specialist

About The Company

ITC Infotech is a global technology services and solutions provider, renowned for delivering innovative and reliable IT solutions to clients across various industries. As a subsidiary of ITC Limited, a leading conglomerate with a diverse portfolio, ITC Infotech leverages its extensive industry experience and technological expertise to help organizations transform their digital landscape. The company emphasizes a customer-centric approach, fostering long-term relationships through quality service, cutting-edge technology, and a commitment to excellence. With a strong focus on innovation and sustainability, ITC Infotech continuously invests in emerging technologies to ensure its clients stay ahead in a rapidly evolving digital world.

About The Role

We are seeking a dedicated and skilled Desktop Support Specialist to join our dynamic team at ITC Infotech. In this role, you will be responsible for providing hands-on support to end users, ensuring their desktop and network environments operate smoothly and efficiently. The ideal candidate will have a solid understanding of desktop support, networking fundamentals, and troubleshooting techniques. This position offers an excellent opportunity for professionals looking to grow their career in IT support within a reputable organization. The successful candidate will work closely with various teams to resolve technical issues promptly, maintain system performance, and contribute to the overall IT infrastructure stability.

Qualifications

The ideal candidate should possess a minimum of 1.8 to 4 years of relevant experience in desktop support or IT support roles. A diploma or degree in Computer Science, Information Technology, or related fields is preferred. Candidates must have hands-on experience with networking concepts such as DNS, LAN, WAN, DHCP, and Outlook configuration. Strong troubleshooting skills, excellent communication abilities, and a customer-focused approach are essential. Certifications like CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) will be considered an added advantage. The candidate should be adaptable, proactive, and capable of working in a fast-paced environment.

Responsibilities

• Provide end-user support for desktop, hardware, and software issues, ensuring timely resolution and minimal disruption to daily operations.
• Configure, troubleshoot, and maintain network connectivity, including LAN, WAN, DNS, DHCP, and email clients like Outlook.
• Install, update, and upgrade desktop applications and operating systems as required.
• Assist in setting up new hardware and peripherals, including printers, scanners, and other devices.
• Document technical issues and solutions accurately in the ticketing system for future reference and knowledge sharing.
• Collaborate with network and server teams to resolve complex connectivity and hardware issues.
• Monitor system performance and recommend improvements to enhance efficiency and security.
• Maintain inventory of hardware and software assets, ensuring compliance with organizational policies.
• Participate in team meetings and contribute ideas for process improvements and best practices.
  

Benefits

ITC Infotech offers a competitive salary package within a maximum of 3.3 lakhs plus shift allowance. Employees are entitled to a supportive work environment, opportunities for professional growth, and exposure to cutting-edge technologies. The company promotes work-life balance and provides various employee engagement initiatives. Additionally, employees benefit from health and wellness programs, training sessions, and career development opportunities. The organization values diversity and inclusion, fostering a collaborative and innovative workplace culture.Equal OpportunityITC Infotech is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other characteristic protected by law. We believe that diversity drives innovation and excellence, and we strive to provide equal employment opportunities to all qualified candidates.