Desktop Support Engineer

2 - 3 Years
1 Opening
Noida

The Desktop Support Engineer plays a critical role in ensuring that employees remain productive by delivering high-quality, on-site technical support for hardware, software, applications, installations, and mobile devices. Acting as the “face of IT,” the DSE provides a personalized and positive support experience while fostering a strong customer-centric culture at the client site. This role partners closely with client leadership and third-party vendors to deliver an exceptional end-user experience.

Primary Responsibilities

• Serve as an end-user support expert for hardware and software across Mac (70%) and PC (30%) environments, including desktops, laptops, printers, and mobile devices.

• Perform advanced configuration, installation, and troubleshooting of Mac/PC systems, laptops, printers, and mobile applications.

• Respond to end-user inquiries related to supported hardware, software, and applications with professionalism and accuracy.

• Maintain and exceed established service-level expectations while ensuring high customer satisfaction.

• Analyze and diagnose technical issues; identify root causes and implement effective corrective actions.

• Recommend solutions for application, access, and account-related issues.

• Work efficiently within the ServiceNow ticketing platform to document, track, and resolve incidents.

Additional Knowledge & Skills

• Maintain relevant technical certifications required to support the client’s environment.

• A+ and Network+ certifications preferred (minimum).

• Basic understanding of networking concepts and tools, including AirWatch, SCCM, and Cisco routers/switches.

• Ability to multitask, prioritize effectively, and adapt to changing demands.

• Willingness to learn new technologies and step outside comfort zones to support user needs.

• Strong collaboration skills with the ability to communicate and coordinate across departments.

Minimum Requirements

• 2+ years of experience in a deskside support or end-user computing role.

• Bachelor’s degree in Information Technology, Management Information Systems, or equivalent experience.

• Excellent communication skills and a positive, customer-focused attitude.

• Flexibility to work various shifts, including weekends if needed.

• Hands-on experience with Mac OS, Microsoft Windows, and Microsoft Office applications.

• Strong problem-solving, technical troubleshooting capabilities, and exceptional soft skills.

• Demonstrated ability to work both independently and as part of a team in a fast-paced environment.

Desktop Support,Mac,Windows