Desktop Support Engineer

Job Title: Senior Desktop Support Engineer

Experience: 3 – 5+ Years
Location: Madurai, Tamil Nadu
Employment Type: Full-Time

Job Overview:

We are seeking a Senior Desktop Support Engineer with 3 to 5+ years of hands-on experience in providing advanced technical support, managing end-user devices, and ensuring seamless desktop operations across the organization. The ideal candidate will possess in-depth troubleshooting expertise, the ability to lead small IT support initiatives, and strong communication skills to interact with end users and cross-functional teams. This role is perfect for an experienced professional looking to take ownership of IT desktop support processes and mentor junior technicians.

Key Responsibilities:

• Provide advanced desktop support to resolve hardware, software, printer, and peripheral-related issues across Windows/macOS/Linux environments.
• Lead the deployment, configuration, and maintenance of desktops, laptops, monitors, printers, scanners, and mobile devices.
• Troubleshoot network connectivity issues including DNS, DHCP, IP conflicts, VPN access, and LAN/Wi-Fi troubleshooting.
• Manage user accounts, permissions, and group policies using Active Directory, Microsoft 365, and Exchange platforms.
• Perform OS imaging, patch management, and system updates using endpoint management tools (e.g., SCCM, Intune, or PDQ Deploy).
• Coordinate escalations and communicate effectively with internal teams and external vendors to resolve issues promptly.
• Maintain accurate records of IT assets, incidents, solutions, and routine maintenance logs.
• Support on-site and remote users, ensuring SLAs are met and user satisfaction is maintained.
• Assist in IT infrastructure audits, cybersecurity monitoring, and compliance with IT policies.
• Mentor and support junior support engineers in troubleshooting techniques and documentation best practices.
• Participate in planning and implementation of IT support strategies for new system rollouts and office expansions.

Required Skills & Qualifications:

• 3 to 5+ years of proven experience in desktop or IT support roles.
• Strong knowledge of Windows 10/11, macOS, and Linux-based systems.
• Hands-on experience with system administration tasks (AD, DNS, DHCP, Group Policy, remote tools).
• Proficiency with hardware troubleshooting, system imaging, device drivers, and software installation.
• Familiarity with endpoint security, firewalls, antivirus tools, and backup solutions.
• Experience with ticketing systems such as ServiceNow, Freshdesk, or JIRA Service Management.
• Solid understanding of basic networking concepts (IP, routing, switching, Wi-Fi standards, VLANs).
• Excellent diagnostic, problem-solving, and documentation skills.
• Strong verbal and written communication with a customer-first mindset.
• Ability to work independently, manage priorities, and handle escalated technical issues.

Preferred Certifications (not mandatory):

• CompTIA A+ / Network+ / Security+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation Certification
• CCNA (Cisco Certified Network Associate)

Why Join EGC (Elysium Groups Company)?

• Be part of a rapidly evolving and diversified organization with multiple verticals.
• Gain exposure to a wide array of IT support tools, technologies, and enterprise environments.
• Enjoy a collaborative work culture that encourages learning, creativity, and technical growth.
• Competitive compensation, employee wellness initiatives, and career advancement opportunities.
• Work on impactful projects that improve business efficiency and digital infrastructure.

Job Types: Full-time, Permanent

Pay: ₹12,086.00 - ₹25,162.74 per month

Shift:

• Day shift

Work Location: In person