Job Summary:We are seeking a friendly, professional, and organized Receptionist to manage our front desk on a daily basis and perform a variety of administrative and clerical tasks. As the first point of contact for our company, the receptionist will ensure a positive guest experience and help support office operations. Key Responsibilities:Greet and welcome guests, clients, and employees warmly and professionally. Answer, screen, and forward incoming phone calls. Maintain a tidy and presentable reception area. Receive and sort daily mail, deliveries, and couriers. Schedule appointments and maintain calendars. Maintain visitor logs and issue visitor badges. Assist in administrative tasks like data entry, filing, and record keeping. Coordinate with internal departments and support basic office management activities. Monitor stock and order office supplies as needed. Handle basic inquiries about the company and direct them to the appropriate personnel. Required Skills and Qualifications: Proven work experience as a receptionist, front office representative, or similar role. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Excellent written and verbal communication skills. Strong organizational and multitasking abilities. Customer service attitude and professional appearance. High school diploma; additional certification in Office Management or related field is a plus.
Job Summary:We are looking for a proactive and technically sound L1 IT Support Technician to provide first-line support for desktop systems, basic networking issues, and printer-related troubleshooting. The technician will be responsible for responding to support tickets, assisting users onsite or remotely, and escalating issues when necessary. Key Responsibilities:Provide first-level technical support for desktops, laptops, printers, and basic networking issues. Install, configure, and troubleshoot Windows OS, standard software, and hardware peripherals. Perform routine printer maintenance (paper jams, cartridge replacements, driver updates). Handle basic LAN/Wi-Fi connectivity problems and assist in network cable patching. Maintain IT asset inventory, log service requests, and update ticketing systems. Assist in user onboarding/offboarding – account creation, email setup, and system access. Escalate complex issues to L2/L3 support teams as needed. Follow standard operating procedures and maintain documentation. Skills & Qualifications:Diploma or Bachelor's in Computer Science, IT, or a related field. 0–2 years of experience in an IT support/helpdesk environment. Familiarity with Windows 10/11, MS Office, and basic networking concepts (IP, DNS, DHCP). Knowledge of printer troubleshooting (HP, Canon, Epson, etc.). Basic understanding of network devices like switches, routers, and access points.
Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripherals at client sites. Provide first-level technical support for OS (Windows/Linux/Mac), MS Office, and standard business applications. Handle network connectivity – LAN, Wi-Fi, IP configuration, shared printers, and network printer setup. Perform routine printer maintenance – cartridge replacement, paper jam fixes, cleaning, and calibration. Support basic printer hardware issues – fuser unit, rollers, paper feed problems, and escalate if beyond L1 scope. Monitor and maintain consumables (ink, toner, drum units) and keep track of stock usage. Conduct regular system and printer updates, antivirus scans, and health checks. Escalate complex hardware/software issues to L2/L3 teams with clear documentation. Maintain asset inventory of desktops, laptops, and printing devices at assigned sites. Document service calls, work logs, and preventive maintenance reports after each visit.