Desktop Support Technician

Job Summary:We are looking for a proactive and technically sound L1 IT Support Technician to provide first-line support for desktop systems, basic networking issues, and printer-related troubleshooting. The technician will be responsible for responding to support tickets, assisting users onsite or remotely, and escalating issues when necessary. Key Responsibilities:Provide first-level technical support for desktops, laptops, printers, and basic networking issues. Install, configure, and troubleshoot Windows OS, standard software, and hardware peripherals. Perform routine printer maintenance (paper jams, cartridge replacements, driver updates). Handle basic LAN/Wi-Fi connectivity problems and assist in network cable patching. Maintain IT asset inventory, log service requests, and update ticketing systems. Assist in user onboarding/offboarding – account creation, email setup, and system access. Escalate complex issues to L2/L3 support teams as needed. Follow standard operating procedures and maintain documentation. Skills & Qualifications:Diploma or Bachelor's in Computer Science, IT, or a related field. 0–2 years of experience in an IT support/helpdesk environment. Familiarity with Windows 10/11, MS Office, and basic networking concepts (IP, DNS, DHCP). Knowledge of printer troubleshooting (HP, Canon, Epson, etc.). Basic understanding of network devices like switches, routers, and access points.