TGS Ventures Pvt Ltd

As a Desktop Support Technician at TGS Ventures in Sector 68, Noida, your role will involve providing technical assistance to end-users, resolving hardware and software issues, and ensuring smooth day-to-day IT operations. Key Responsibilities: - Provide technical support for desktops, laptops, printers, and other peripherals. - Troubleshoot hardware, software, and network-related issues. - Install, configure, and maintain operating systems, applications, and security updates. - Manage user accounts, email configurations, and access permissions. - Maintain IT asset inventory and ensure proper documentation. - Coordinate with vendors and service providers for hardware repairs and replacements. - Ensure data security and perform regular backups as per company policies. - Provide timely support and resolve tickets within agreed SLAs. Qualifications Required: - Bachelor's degree or diploma in IT, Computer Science, or related field. - 1-3 years of experience in desktop support or a similar role. - Strong knowledge of Windows OS, MS Office, networking, and basic server administration. - Familiarity with remote support tools. - Excellent problem-solving skills and communication abilities. - Ability to work independently and as part of a team. Working Location: Sector 68, Noida,