Lead Generation & Prospecting: Identify potential customers and generate leads through outbound calls, emails, and other marketing methods. Research and gather relevant information about companies and decision-makers in the IT services market. Sales Calls: Conduct cold calls and follow-up calls to potential clients to promote the company’s IT services / Products Present and explain IT services to prospects, highlighting benefits and features that address their business needs. Overcome objections and convince prospects of the value of the services. Client Relationship Management: Maintain and update a database of prospects, tracking all calls, conversations, and sales activities. Build strong relationships with potential clients and work towards converting them into long-term customers. Keep in contact with existing clients to upsell additional services and ensure client satisfaction. Sales Target Achievement: Achieve or exceed monthly and quarterly sales targets set by management. Provide accurate and timely reports on sales activities and performance. Collaboration with Sales & Marketing Teams & OEMs Work closely with the sales team to pass qualified leads for further action. Provide feedback on market trends and customer needs to help refine service offerings. Product Knowledge: Stay up to date with the company's IT services, features, and benefits to effectively communicate to potential clients. Key Skills: Strong Communication Skills: Ability to articulate the company’s IT services and benefits clearly and convincingly. Sales and Persuasion Skills: Strong ability to sell over the phone and handle objections. CRM Familiarity: Experience with using Customer Relationship Management (CRM) software for managing leads and tracking sales activities. IT Knowledge: Basic understanding of IT services and technology (e.g., cloud computing, cybersecurity, networking) to effectively communicate with prospects. Customer-Centric: Ability to understand customer needs and provide tailored solutions. Time Management: Efficient in managing multiple leads and sales calls daily while staying organized. Must be willing to work on Higher Targets and Aim for greater Achievements and incentives . Must be willing to think out of box , in acquiring newer Business prospectus.
Key Responsibilities:Field Service Operations: Attend client locations for breakdown, troubleshooting, and maintenance services for computer hardware and networking systems. Diagnose and repair hardware, software, and networking issues efficiently to minimize client downtime. Perform preventive maintenance and ensure systems are functioning optimally. Client Relationship Management: Maintain regular communication with clients to understand their requirements and ensure their satisfaction with the services provided. Build strong relationships with clients by offering ongoing support and technical advice. Business Development: Identify opportunities for upselling or cross-selling additional hardware, software, or networking solutions to existing clients. Suggest improvements or new technologies that can enhance client infrastructure and drive business growth. Coordination and Reporting: Collaborate closely with other resident engineers and backend coordinators to ensure smooth handling of service calls and client requirements. Provide accurate and timely reports on service visits, repairs, and additional client needs. Ensure that all service tickets are properly closed and documented in the system. Documentation and Compliance: Maintain detailed records of all client interactions, services provided, and hardware or networking equipment used. Follow company policies and ensure compliance with industry standards during repairs and installations. Technical Skills Development: Stay updated with the latest technology trends in computer hardware and networking. Continuously improve technical skills to provide cutting-edge solutions to clients. Additional Responsibilities Must be willing to travel for onsite client visits. Valid driver’s license
Must be Confident in handling Purchase process . Must have good communication skills and negotiation skills. Must be active and enthusiastic in learning new things. Key Skills & Competencies:Strong organizational and multitasking skills. Good understanding of service workflows and technical terminologies (especially in IT/Networking/Surveillance domains). Experience in vendor sourcing, material comparison, and commercial negotiations. Excellent communication and interpersonal skills. Strong knowledge of MS Office, service ticketing tools, and basic procurement software. Analytical thinking and attention to detail.
Must have efficiency in Trouble shooting of Desktops/ Laptops /Workstations / Printers and other peripherals. Must have patience and knowledge to handle IT infrastructure at Client Site . Must have knowledge on Operating systems loading/ Printer Drivers/ First level of trouble shooting in laser printers. Knowledge on Services of Dot Matrix Printers are added advantage. Must be ready to work as Client Site and understand the Process methods followed at site. Must have knowledge on preventive maintenance required for healthy IT infrastructure.
Lead Generation & Prospecting: Identify potential customers and generate leads through outbound calls, emails, and other marketing methods. Research and gather relevant information about companies and decision-makers in the IT services market. Sales Calls: Conduct cold calls and follow-up calls to potential clients to promote the company’s IT services / Products Present and explain IT services to prospects, highlighting benefits and features that address their business needs. Overcome objections and convince prospects of the value of the services. Client Relationship Management: Maintain and update a database of prospects, tracking all calls, conversations, and sales activities. Build strong relationships with potential clients and work towards converting them into long-term customers. Keep in contact with existing clients to upsell additional services and ensure client satisfaction. Sales Target Achievement: Achieve or exceed monthly and quarterly sales targets set by management. Provide accurate and timely reports on sales activities and performance. Collaboration with Sales & Marketing Teams: Work closely with the sales team to pass qualified leads for further action. Provide feedback on market trends and customer needs to help refine service offerings. Product Knowledge: Stay up-to-date with the company's IT services, features, and benefits to effectively communicate to potential clients. Customer Service: Handle customer queries and provide accurate information regarding the company’s IT services. Address client concerns professionally and escalate complex issues to the relevant departments.
Field Service Operations: Attend client locations for breakdown, troubleshooting, and maintenance services for computer hardware and networking systems. Diagnose and repair hardware, software, and networking issues efficiently to minimize client downtime. Perform preventive maintenance and ensure systems are functioning optimally. Client Relationship Management: Maintain regular communication with clients to understand their requirements and ensure their satisfaction with the services provided. Build strong relationships with clients by offering ongoing support and technical advice. Business Development: Identify opportunities for upselling or cross-selling additional hardware, software, or networking solutions to existing clients. Suggest improvements or new technologies that can enhance client infrastructure and drive business growth. Coordination and Reporting: Collaborate closely with other resident engineers and backend coordinators to ensure smooth handling of service calls and client requirements. Provide accurate and timely reports on service visits, repairs, and additional client needs. Ensure that all service tickets are properly closed and documented in the system. Documentation and Compliance: Maintain detailed records of all client interactions, services provided, and hardware or networking equipment used. Follow company policies and ensure compliance with industry standards during repairs and installations. Technical Skills Development: Stay updated with the latest technology trends in computer hardware and networking. Continuously improve technical skills to provide cutting-edge solutions to clients.