Details
Job Description
Who We Are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
- Supporting IT equipment in large corporate environment
- Desktop/laptop tech support (Mac and PC)
- Windows 7/10 operating systems
- Support mobile devices, printers, scanners, wireless, VPN, etc.
- IMAC Support - IT equipment Install/Move/Add/Change
- Maintain repairs, spare parts, and components
- Research and troubleshoot problems
- Maintain system configurations and documentation
- Track and resolve customer incidents and requests through the client's ticketing tool
- Troubleshoot and resolve hardware and software issues for Windows devices
- Backup, restoration, and migration of user data
- Smart Hands support with networking, server, and telecommunications technologies
- Printer and peripheral device support
- Inventory management of IT assets including asset auditing
- Ability to research and follow appropriate KB articles
- Ability to work on-call and other after-hours support needs
- May provide Executive support
- Various other tasks associated with deskside services
- May need to be available to provide support at other client locations as needed
- Other duties as assigned
What do you need to succeed?
- Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
- Able to uphold a positive attitude at all times, even under stressful conditions
- Experience supporting remote facilities and users
- Excellent verbal and written communication skills
- High level of professionalism and strong personal interaction skills
- Ability to perform in-depth research and troubleshooting for complex technical issues
- Ability to prioritize and complete all work tasks with minimal supervision
- Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
- Ability and willingness to learn new technologies
- High School Diploma (required)
- Deskside / Desktop / End User Computer experience, ideally in a corporate environment
- Proven ability to handle challenging, rapid-response user support
- Proven ability to balance, prioritize and organize multiple tasks
Desired Characteristics
- A+ Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundations
- Lean Six Sigma
What You'll Get
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making;
Take a look for yourself
Here's one of our own, talking about the culture, space and growth opportunities:
https://www.youtube.com/watch?v=j8O37KNINdY
Job Requirements
Key Responsibilities And Accountabilities
:Take responsibility for the smooth running of all employees facing desktops,laptops,tablets,smart devices,OS,Printers,VC room & applications.:Provide support for any IT related issue as direct by management.:Perform daily check on DC equipment:Provide weekly reports to management for all issues at assigned sites:Take ownership of incidents & service request and professionally manage them through to resolution:Ensure all incidents ,service request and changes through Service NOW:Provide hands on support for other IT teams,i.e.NetworkServer Admin and Telephony as required:Proactively manage assigned sites and suggest improvements and innovation.:Undertake other tests as assigned by management:Provide support for all IT related project:Flexibility in traveling across the time zone when required:Provide all IT support for VIP userTechnology Skill:Desktop support 1st and 2nd line support:Microsoft 7/10 OS installation and reimaging:Microsoft Office 2016-O365 support:Microsoft Outlook configuration,troubleshooting ,housekeeping and administration:Network troubleshooting , IP, DHCP 1st and 2nd line:Mobile user support:Printer troubleshooting and management:Projector and audio-visual maintenance and supportSoft skills:Team player:Excellent communication skills English & Japanese, written and oral:Ability to deal professionally with users,customers and suppliers:Ability to communicate technical information to nontechnical users:Self-motivate,committed and enthusiastic IT professional ,must be able to work on own initiative and without constant supervision:proven experience of working in a high-pressured corporate environment:Understanding of ITIL
