Deputy Manager - Commercial

Purpose/Objective

This position is responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities of Role

Accounting Executive Financial Accounting and Control - Maintain clear and organized ledgers, ensuring accurate and up-to-date financial records - Set up provisions and maintain financial book hygiene to align with accounting standards and regulations - Monitor and manage the ageing of cargo inventory to optimize inventory control and ensure timely actions - Process refunds and manage short closures in accordance with contractual agreements - Maintain Delivery Orders (DOs), books, credit and debit notes - Re-validate Delivery Orders (DOs) as needed to support smooth financial transactions - Keep meticulous records of financial transactions related to port activities for transparent reporting - Implement strategies to effectively manage debtors, minimize outstanding receivables, and ensure financial stability - Monitor and control financial exposure related to mark-to-market (M2M) activities, mitigating risks - Address and manage items noted in Letters of Credit (LCs) to maintain compliance with LC terms - Accurately account for quality-related penalty premiums in financial records - Calculate and manage interest charges, plot rent, and financial adjustments, adhering to contractual terms Branch Development Strategy, Market Intelligence - Conduct market mapping for the select region to identify potential new key accounts and explore further potential from current key accounts - Identify and drive new product development opportunities - Grow and retain market share for key accounts - "Capture market intelligence through multiple sources (field inputs, research, competition intelligence) - - Voice of Customer (VoC) on coal quality (customer feedback) - - Competitor scanning" - Champion IRM Registration amongst existing customers and ensure new orders are done through IRM (as mandated) - Provide market intelligence about the pricing and product details to the team along with the Chief trader - Review existing processes and systems for identifying process/system improvements, identify new initiatives, automation, and digitization opportunities MIS - Excel Proficiency Customer Query Handling and Financial Reconciliation - Respond promptly and accurately to customer queries related to financial transactions, ensuring customer satisfaction and clarity - Perform regular sales reconciliation to verify the accuracy of financial records, identifying and resolving discrepancies - Process debit and credit notes associated with sales transactions to maintain complete and accurate financial documentation - Follow compliance with Tax Collection at Source (TCS) regulations under Section 27C of the Income Tax Act to meet legal requirements - Accurately record and manage customer payments in the financial system to maintain up-to-date financial records - Track records received from external sources and input them into the IRM Portal. - Prepare and manage PIS (Posting in SAP) records - Manage delivery orders, financial books, debit, and credit notes - Process ledger entries such as LC (Letter of Credit) clearing - Manage port reconciliations, provisions, and entries Digitization and Automation Support comprehensive digitization strategies to optimize operational efficiency Innovate and implement automation solutions to support overall organizational goals / strategy Key Stakeholders Internal: - Finance and accounting - Marketing - Operations - Logistics - Planning and Procurement Key Stakeholders External: Customers Suppliers/ Vendors

Technical Competencies

Contract Management-NR,Inventory Management-NR,Letter of Credit (LC) Management-ICM,Product Knowledge-ICM,Risk Assessment and Mitigation-NR,Shipping and Logistics Knowledge-NR

Qualifications and Experience

Education Qualification: - Post - Graduation (Finance & Accounts) Proficient in Excel Work Experience (Range of years): - 5-15 Years of experience Preferred Industry - Coal Trading, Commodity Trading - Any Trading or Manufacturing Industry