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Deputy General Manager

Deputy General Manager

Gostops

3 - 31 years

5 - 6 Lacs

new delhi

Posted:2 days ago| Platform: Apna logo

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Skills Required

leadership strategies vision management support collaboration training development service resolve tracking compliance audits consistency integrity communication marketing

Work Mode

On-site

Job Type

Full Time

Job Description

Strategic and Operational Leadership Develop and execute branch-level operational strategies aligned with company vision and goals. Take complete ownership of multi-property operations to ensure smooth functioning and superior Track and optimize branch performance through KPIs and operational reviews. Team Management Lead and mentor property-level managers and support staff across housekeeping, front office, Build a high-performance culture that fosters collaboration and accountability. Identify capability gaps and conduct regular training and team development initiatives. Guest Experience Ensure exceptional guest satisfaction by maintaining high service standards and proactively Personally handle escalations to protect the brand’s reputation and ensure resolution excellence. Vendor and Stakeholder Management Manage third-party vendor relationships for timely and cost-effective service delivery. Liaise with internal stakeholders and resolve operational bottlenecks efficiently. Budget and Financial Management Oversee operational budgets for assigned properties, ensuring financial discipline and expenditure tracking. Identify cost-saving measures while maintaining service quality and guest experience. Support P&L accountability at the branch level. Compliance and Standards Ensure compliance with all regulatory requirements, safety protocols, and company policies. Conduct audits and enforce SOPs to ensure consistency and operational integrity across Excellent communication and interpersonal skills for managing guests, teams, and vendors. Business Growth and Development Identify growth opportunities, improve occupancy rates, and optimize property-level performance. Collaborate with marketing and sales teams to implement region-specific guest acquisition

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Gostops

Hospitality

New Delhi Delhi

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Deputy General Manager