Delivery Manager

Job Title:

About Hidden Brains

Role Overview

Key Responsibilities

Project & Delivery Ownership

• Lead the successful delivery of software, AI, DevOps, and enterprise solutions across diverse industries.
• Define and execute delivery roadmaps, ensuring alignment with client expectations and organizational goals.
• Monitor KPIs, timelines, and quality benchmarks to ensure flawless execution.
  

Client & Stakeholder Management

• Serve as the primary point of contact for client delivery engagements, fostering trust and transparency.
• Manage client relationships across geographies and domains, ensuring satisfaction and long-term partnerships.
• Communicate proactively with internal and external stakeholders on progress, risks, and solutions.
  

Team Leadership & Collaboration

• Lead, coach, and inspire cross-functional delivery teams, fostering a culture of collaboration and accountability.
• Partner with engineering, AI/ML, design, and operations teams to drive delivery excellence.
• Perform resource allocations and workload assignments according to delivery requirements.
• Ensure that the team maintains a high level of competence and operational excellence.
• Evaluate the performance of team members and determine training needs.
  

Quality & Process Excellence

• Drive Agile, Scrum, and DevOps practices for efficient, scalable delivery.
• Identify risks early, implement mitigation strategies, and ensure compliance with global delivery standards.
• Champion continuous improvement and adoption of best practices across projects.
• Project quality planning and progress monitoring, including budget control and milestone control through process orientation.
  

Innovation & Growth

• Leverage AI and emerging technologies to optimize delivery outcomes.
• Contribute insights for product enhancement and innovation, supporting Hidden Brains growth in global markets.
• Partner with business development teams to support pre-sales and solutioning for new engagements.
  

Required Skills & Qualifications

• 5+ years of experience in delivery management, program management, or project leadership in IT/software services companies.
• Delivery Management objectives in Onshore & Offshore Model for multiple clients across the globe.
• Proven track record of delivering enterprise-scale projects across global markets.
• Strong expertise in Agile/Scrum, project management tools (e.g., JIRA, Confluence, MS Project).
• Excellent communication, negotiation, and stakeholder management skills.
• Strong problem-solving and leadership abilities with an ownership mindset
• Creative problem solver, able to build contingency plans and handle stressful situations with professionalism.
• Bachelors/Masters degree in Engineering, Computer Science, IT, or related field.
  

Preferred Skills

• Experience delivering Web & Mobile, AI, Cloud, DevOps or Enterprise solutions.
• PMP, PRINCE2, CSM, or SAFe certification.
• Exposure to multi-geography client delivery models.
• Strong business acumen to align delivery with strategic objectives.
  

Key Attributes

• Client-first mindset with focus on transparency and value creation.
• Strategic thinker with a hands-on approach to execution.
• Adaptive, collaborative, and resilient in fast-paced environments.
• Passion for innovation and continuous improvement.