Delivery Manager

About the Role:

Role - Delivery Manager

Location - Kolkata

Experience range - 10 to 15 years

Qualification

Responsibilities:

Customer Management

• Manage Client relationships.
• Lead Client meetings and discussions - Govern, Review, drive and manage Client defined SLAs and internal metrics for the Product.
• Work closely with multiple Client Stakeholders to understand various business requirements.
• Pro-active approach towards planning and execution to meet customer's expectations.
• Develop and drive service improvements based on RCA’s, trends and customer inputs.

Delivery Management

• Analyze daily performance indicators, encourage awareness and drive performance improvements.
• Drive strategies towards consistent performance as per agreed SLAs and continuous improvement.
• Ensure appropriate Staffing and future pipeline.
• Establish clear internal and external governance structure.
• Front end customer and lead periodic review discussions.
• Provide leadership, guidance and feedback on individual and team performance.
• Maintain strong relationships with internal / external stakeholders and address business needs effectively.
• Drive adherence to audits and compliance requirements.
• Understand project cost and budget gross margin, revenue and cost levers. Lead P&L for the location.
• Manage Escalation and resolution handling.

Behavioral Competencies:

• Customer focus, Drive for results in a team and ability to take ownership.
• Strong analytical skills.
• Flair and ability to evaluate business opportunities and make sound business judgements.
• Relationship building and networking skills.
• Strong communication and presentation skills.
• Ability to complete a assignment/ job within stipulated timeline.
• Flair for comprehending the finance documents.
• Strong Team player, ability to manage conflicts.
• Ability to mentor and guide teams.
• Strong execution skills with focus on clear, realistic action steps and timelines.

Others:

• Good facilitation skills, strong verbal and written communication.
• Ability to work effectively in ambiguity, shifting priorities and multiple deadlines.
• Possess excellent interpersonal skills, open to all available shifts.