Posted:2 months ago|
Platform:
Work from Office
Full Time
Responsibilities:
Oversee overall service delivery management.Ensure adherence to Service Levels.Collaborate with client Service Delivery management personnel.Manage the compilation of metrics around open tickets, backlog, aging, etc.Drive metrics-driven continuous improvement and customer satisfaction.
Must-Have:
Proven experience in delivery management.Strong leadership and team management skills.Excellent communication and stakeholder management abilities.Proficiency in using ServiceNow (SNOW) toolset for incident management.Good-to-Have:Experience in managing Oracle-related projects.Familiarity with ITIL processes and frameworks.
Shashwath Solution
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