System Administration & Support Provide daily support for user systems, servers, and applications Administer and monitor Windows & Linux systems Handle system performance checks and incident resolution Manage user accounts and permissions (Active Directory) Patch & Vulnerability Management Collaborate with InfoSec to fix vulnerabilities Monitor reports and assist in remediation Track and document patch compliance System Hardening & Security Apply secure configurations to systems and devices Ensure antivirus, endpoint protection, and firewalls are in place Support secure access and disposal practices Monitoring & Logging Monitor logs and alerts for health, security, and performance Set up and maintain system logging Analyze logs for incident detection and root cause analysis Network & Infrastructure Management Assist in troubleshooting network issues (IP, DNS, DHCP, VPN) Support LAN/WAN, firewall, switch, and VPN management Ensure connectivity uptime and performance Lifecycle & Inventory Management Manage hardware/software lifecycle from setup to disposal Maintain inventory of assets, licenses, and warranties Track support cases and coordinate with vendors Vendor & Contract Management Liaise with vendors for support, licensing, and escalations Oversee third-party service coordination and secure disposals Documentation & Compliance Keep system documentation updated (configs, procedures, architecture) Support audits and compliance efforts (ISO 27001, SOC 2, etc.) Process Improvement & Collaboration Contribute to automation and security improvements Work with DevOps, InfoSec, and other teams on compliance and tech needs
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