In this role, you ll work closely with our Services Director and an experienced Services team to ensure we meet and exceed our commitments to clients. You ll be at the heart of the action, driving delivery from initial planning to final handover across multiple client engagements.

You ll lead cross-functional teams, collaborate with Product Development, and ensure everything runs smoothly and efficiently all while keeping a close eye on timelines, quality, and client satisfaction.

Key accountabilities

Collaborate with internal stakeholders, providing client insights, to develop and execute client delivery roadmaps, ensuring high-quality output and resolution of escalated issues, driving continuous improvement based on client feedback
Lead cross-functional teams, managing client expectations and ensuring effective technical and functional delivery in line with governance
Drive agile governance, retrospectives, and continuous improvement initiatives.
Lead planning and delivery of multiple client projects, ensuring smooth execution and measurable impact.
Implement business management processes, status reporting, and ensure timely identification and resolution of delivery challenges
Work with Services Director and People team on capacity planning, people development, operational excellence and stakeholder communication for effective project delivery across engagements.
Build strong client partnerships, managing expectations, risks, and communications.

Skills and Experience

Strong problem-solving, strategic thinking and decision-making skills with a proactive mindset
Excellent communication, bridging business and technical contexts
Proven experience leading cross-functional teams and client stakeholders
Skilled in Agile planning, execution and continuous improvement (Jira, Confluence)
Experienced in handling competing priorities, multiple client expectations and SLA commitments
Analytical mindset with a knack for connecting client needs to business outcomes
Knowledge of technology delivery frameworks, cloud/data platforms and cybersecurity is preferred
Strong client engagement skills, using feedback to drive product and process improvement

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Prevalent Ai India

Artificial Intelligence / Technology

Bangalore

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