Debt Recovery Agent

Job Title: Debt Recovery Agent Location: Ujjain About Us: Sylque Security Solutions Pvt Ltd is a trusted provider of debt recovery and financial services, committed to helping clients manage outstanding payments with integrity, efficiency, and professionalism. We are seeking motivated and result-oriented Debt Recovery Agents to join our team and support our mission of maintaining strong customer relationships while ensuring timely recoveries. Key Responsibilities: ·      Debt Recovery: Contact customers via phone, email, or in-person visits to follow up on overdue payments. Negotiate repayment plans and offer suitable solutions to customers while protecting company interests. Ensure accounts are updated and maintained accurately in the system. ·      Customer Service: Address customer inquiries, complaints, and payment issues with empathy and professionalism. Build rapport with customers to encourage timely settlement of debts. ·      Documentation & Reporting: Prepare reports on collection activities, payments received, and pending dues. Ensure proper documentation for legal or audit purposes. ·      Compliance & Ethics: Follow company policies and legal guidelines while engaging with customers. Ensure data confidentiality and adhere to ethical standards at all times. ·      Coordination: Work closely with internal teams including sales, finance, and legal to resolve account-related issues. Assist in improving recovery processes by sharing feedback from customer interactions.   Qualifications & Experience: ·      Minimum 1–3 years of experience in debt collection, telecalling, customer service, or related fields. ·      Basic understanding of financial services and recovery procedures is preferred. ·      High school diploma or equivalent; graduation in commerce/finance is a plus.   Skills & Attributes: ·      Strong communication and negotiation skills. ·      Ability to handle difficult conversations and resolve conflicts. ·      Empathetic, patient, and result-driven approach. ·      Attention to detail and organizational skills. ·      Self-motivated with a focus on achieving targets. ·      Ability to use MS Office tools and CRM systems.   What We Offer: ·      Competitive salary with incentives based on performance. ·      On-the-job training and career growth opportunities. ·      Supportive team environment and structured work processes. ·      Opportunities to learn about finance, customer relations, and recovery strategies.