D2C Sales Executive

Job Title: Direct-to-Consumer (D2C) Sales Executive

Location: Udaipur
Department: Sales &

Experience: 1–3 years

Role Summary:

The D2C Sales Executive will play a critical role in converting customer interest into sales by delivering an outstanding shopping experience across digital platforms like our website, WhatsApp, chat, and social media — and during offline events. You will also work closely with marketing and operations to support business goals, optimize conversions, and drive customer satisfaction.

Key Responsibilities: -

Customer Engagement & Sales

• Manage day-to-day customer interactions via website chat, WhatsApp, email, and social channels (Instagram DMs, etc.)
• Provide accurate product information, handle queries, and guide customers to make informed purchase decisions
• Drive conversions by upselling, cross-selling, and offering tailored recommendations
• Follow up on leads generated through ads, email campaigns, and social promotions

Order Management & Coordination

• Process and track customer orders, handle order-related concerns, returns, and exchanges
• Coordinate with logistics and customer service teams for smooth post-sale experiences
• Ensure timely updates on stock availability, dispatch timelines, and delivery status

CRM & Reporting

• Maintain accurate records of interactions, follow-ups, and customer details using CRM tools (e.g., HubSpot, Salesforce)
• Track daily/weekly/monthly sales performance and share regular reports with the management
• Identify patterns in customer feedback and sales drop-offs to improve the sales funnel

Campaign & Promotion Support

• Support product launches, campaigns, and flash sales by being the frontline contact for inbound leads
• Assist in executing sales-focused digital promotions in coordination with the marketing team
• Offer real-time feedback to the marketing/content team on customer pain points or FAQs.

Qualifications:

• Bachelor's degree in Business, Marketing, Commerce, or a related field
• 1–3 years of experience in sales (D2C/eCommerce/telesales/retail preferred)

Skills & Tools:

• Excellent verbal and written communication skills
• Strong understanding of customer behaviour and modern digital sales practices
• Hands-on experience with CRM tools (HubSpot, Zoho, Salesforce, etc.)
• Familiarity with eCommerce platforms (Shopify, WooCommerce, Magento, etc.)
• Basic knowledge of Excel, Google Sheets, and analytics dashboards
• Comfort with social commerce and chat-based platforms (WhatsApp, Intercom, Instagram DMs)

Preferred (Good to Have):-

• Experience with a D2C brand in fashion, beauty, health & wellness, or electronics
• Exposure to digital marketing tools (Meta Ads, Google Analytics, email automation)
• Multilingual communication skills (Hindi + regional languages preferred)

What We Offer: -

• Fixed salary + performance-based sales incentives
• Exposure to a fast-scaling digital-first business model
• Young, dynamic team with a collaborative and growth-driven culture
• Opportunities for career progression into digital sales, marketing, or account management
• Learning and development support across sales, CRM, and product knowledge

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Provident Fund

Language:

• English (Preferred)

Work Location: In person