Customer Support JD Job Title: Customer Support Executive Department: Customer Service / Operations Location: Udaipur Employment Type: Full-Time Experience: 0–3 years (Fresher’s may apply ) Job Summary: We are looking for a dynamic and customer-oriented professional to join our team as a Customer Support Executive. The ideal candidate will be responsible for handling customer interactions across various channels, resolving issues promptly, and delivering an excellent customer experience. Key Responsibilities: § Respond to customer queries via phone, email, chat, or social media in a timely and professional manner. § Resolve product or service complaints by determining the cause and providing the best possible solutions. § Maintain accurate records of interactions and update customer information in the system. § Coordinate with internal departments (sales, logistics, technical) for issue resolution. § Follow up with customers to ensure their concerns are resolved and satisfaction is achieved. § Assist in building positive customer relationships and ensuring customer retention. Required Skills & Qualifications: § Bachelor’s degree in any stream (Preferred: BBA, B.Com, BA) § Excellent verbal and written communication skills § Strong problem-solving and interpersonal skills § Ability to handle high-pressure situations calmly and professionally § Familiarity with CRM tools, MS Office, and ticketing systems. § Customer-first attitude with empathy and patience. § Willingness to learn and adapt quickly. § Ability to multitask and manage time effectively. Job Types: Full-time, Permanent, Fresher Benefits: Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Provident Fund Language: English (Preferred) Hindi (Preferred) Work Location: In person
Customer Support JD Job Title: Customer Support Executive Department: Customer Service / Operations Location: Udaipur Employment Type: Full-Time Experience: 0–3 years (Fresher’s may apply ) Job Summary: We are looking for a dynamic and customer-oriented professional to join our team as a Customer Support Executive. The ideal candidate will be responsible for handling customer interactions across various channels, resolving issues promptly, and delivering an excellent customer experience. Key Responsibilities: § Respond to customer queries via phone, email, chat, or social media in a timely and professional manner. § Resolve product or service complaints by determining the cause and providing the best possible solutions. § Maintain accurate records of interactions and update customer information in the system. § Coordinate with internal departments (sales, logistics, technical) for issue resolution. § Follow up with customers to ensure their concerns are resolved and satisfaction is achieved. § Assist in building positive customer relationships and ensuring customer retention. Required Skills & Qualifications: § Bachelor’s degree in any stream (Preferred: BBA, B.Com, BA) § Excellent verbal and written communication skills § Strong problem-solving and interpersonal skills § Ability to handle high-pressure situations calmly and professionally § Familiarity with CRM tools, MS Office, and ticketing systems. § Customer-first attitude with empathy and patience. § Willingness to learn and adapt quickly. § Ability to multitask and manage time effectively. Job Types: Full-time, Permanent, Fresher Benefits: Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Provident Fund Language: English (Preferred) Hindi (Preferred) Work Location: In person
As a Customer Support Executive, your primary responsibility will be to handle customer interactions through various channels such as phone, email, chat, or social media in a timely and professional manner. You will play a crucial role in resolving product or service complaints by identifying the root cause and providing effective solutions to ensure an excellent customer experience. It will be essential for you to maintain accurate records of customer interactions, update information in the system, and collaborate with internal departments for issue resolution. Your role will also involve following up with customers to guarantee that their concerns are addressed satisfactorily and to maintain positive customer relationships. Ideal candidates for this position should possess a Bachelor's degree in any stream, with excellent verbal and written communication skills, strong problem-solving abilities, and the capacity to handle high-pressure situations with professionalism. Familiarity with CRM tools, MS Office, and ticketing systems will be advantageous, along with a customer-first attitude, empathy, and patience. Additionally, you should demonstrate willingness to learn and adapt quickly, multitask efficiently, and manage time effectively. This role requires a customer-oriented mindset and a proactive approach to ensuring customer satisfaction and retention. The job offers full-time, permanent employment with benefits such as cell phone reimbursement, commuter assistance, health insurance, internet reimbursement, and Provident Fund. Proficiency in English and Hindi is preferred, and the work location is in person at Udaipur.,
Job Title: Direct-to-Consumer (D2C) Sales Executive Location: Udaipur Department: Sales & Experience: 1–3 years Role Summary: The D2C Sales Executive will play a critical role in converting customer interest into sales by delivering an outstanding shopping experience across digital platforms like our website, WhatsApp, chat, and social media — and during offline events. You will also work closely with marketing and operations to support business goals, optimize conversions, and drive customer satisfaction. Key Responsibilities: - Customer Engagement & Sales Manage day-to-day customer interactions via website chat, WhatsApp, email, and social channels (Instagram DMs, etc.) Provide accurate product information, handle queries, and guide customers to make informed purchase decisions Drive conversions by upselling, cross-selling, and offering tailored recommendations Follow up on leads generated through ads, email campaigns, and social promotions Order Management & Coordination Process and track customer orders, handle order-related concerns, returns, and exchanges Coordinate with logistics and customer service teams for smooth post-sale experiences Ensure timely updates on stock availability, dispatch timelines, and delivery status CRM & Reporting Maintain accurate records of interactions, follow-ups, and customer details using CRM tools (e.g., HubSpot, Salesforce) Track daily/weekly/monthly sales performance and share regular reports with the management Identify patterns in customer feedback and sales drop-offs to improve the sales funnel Campaign & Promotion Support Support product launches, campaigns, and flash sales by being the frontline contact for inbound leads Assist in executing sales-focused digital promotions in coordination with the marketing team Offer real-time feedback to the marketing/content team on customer pain points or FAQs. Qualifications: Bachelor's degree in Business, Marketing, Commerce, or a related field 1–3 years of experience in sales (D2C/eCommerce/telesales/retail preferred) Skills & Tools: Excellent verbal and written communication skills Strong understanding of customer behaviour and modern digital sales practices Hands-on experience with CRM tools (HubSpot, Zoho, Salesforce, etc.) Familiarity with eCommerce platforms (Shopify, WooCommerce, Magento, etc.) Basic knowledge of Excel, Google Sheets, and analytics dashboards Comfort with social commerce and chat-based platforms (WhatsApp, Intercom, Instagram DMs) Preferred (Good to Have):- Experience with a D2C brand in fashion, beauty, health & wellness, or electronics Exposure to digital marketing tools (Meta Ads, Google Analytics, email automation) Multilingual communication skills (Hindi + regional languages preferred) What We Offer: - Fixed salary + performance-based sales incentives Exposure to a fast-scaling digital-first business model Young, dynamic team with a collaborative and growth-driven culture Opportunities for career progression into digital sales, marketing, or account management Learning and development support across sales, CRM, and product knowledge Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Provident Fund Language: English (Preferred) Work Location: In person
Job Title: - Graphic Designer + Content Writer Location: Udaipur Rajasthan Type: Full-Time Experience: 1–3 Years Salary Range: Competitive, based on experience Position Summary: We are seeking a talented and versatile Graphic Designer + Content Writer to join our creative team. The ideal candidate is an excellent communicator who can develop engaging content across platforms while also translating ideas into visually compelling designs . This dual-role requires equal strength in both strategic writing and visual storytelling. Key Responsibilities: Content Writer: - Create clear, engaging, and brand-aligned content for: Website pages & landing pages Social media platforms (captions, posts, campaigns) Email campaigns, newsletters, product descriptions Blog articles, press releases, internal communications Research and structure content for clarity, SEO, and audience relevance Ensure grammatical accuracy, consistency in brand tone, and proper formatting Collaborate with cross-functional teams (design, product, marketing) to align content with business goals Graphic Designer: - Design static and animated creatives for: Social media posts, reels, stories, banners Marketing collateral: brochures, pitch decks, event materials Website visuals: banners, infographics, illustrations Translate written content into visual formats that improve engagement Maintain brand consistency across all visual assets Work closely with content and marketing teams to execute cohesive campaigns Required Skills & Qualifications: Bachelor’s degree in Communications, Marketing, Design, Journalism, or related field 1–3 years of relevant experience (agency or in-house) Excellent writing, editing, and proofreading skills in English Hindi. Strong visual design skills with a keen eye for typography, layout, and color. Proficiency in tools such as: Canva (required) Adobe Photoshop / Illustrator (preferred) Basic understanding of Figma or other UI tools is an advantage Knowledge of SEO principles, content planning, and social media trends. Ability to handle multiple projects simultaneously and meet tight deadlines. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Health insurance Provident Fund Language: Hindi (Preferred) English (Preferred) Work Location: In person
Job Title: B2B Sales Executive Employment Type: Full-Time Experience Required: 2–5 Years Position Summary: - We are looking for a dynamic and motivated B2B Sales Executive for a growth-focused role. This position involves regular visits to potential and existing client locations to pitch, present, and close business deals. You will play a key role in driving regional sales, building strong on-ground relationships, and representing the company in the market. Key Responsibilities: - Client Visits & Sales Meetings. Conduct daily in-person visits to prospective and existing clients Travel within assigned territory to identify new business opportunities Present products/services through demos and in-person discussions Lead Generation & Business Development. Prospect through cold calls, referrals, and local networking Attend industry events, trade shows, and exhibitions to generate leads Sales Execution Manage the complete sales cycle: inquiry, visit, pitch, negotiation, and closure Share quotations, follow up, and ensure timely lead conversion Relationship Management Build and maintain long-term relationships with corporate clients Act as the primary contact for client queries and feedback Reporting & Documentation Maintain visit reports, lead status, and sales data in CRM systems Provide weekly updates on targets, sales pipeline, and market insights. Calls to client's and pitch the product to Sale . Requirements: 2–5 years of experience in B2B sales, business development, or client servicing Willingness to travel regularly within city/state for client meetings Strong communication, interpersonal, and negotiation skills Proven ability to build relationships and close deals in person. Bachelor’s degree in Business, Marketing, or related field Two-wheeler (preferred) and valid driving license Familiarity with CRM systems and reporting tools. Preferred Experience: Industry-specific experience (e.g., logistics, manufacturing, packaging, FMCG B2B, etc.) Knowledge of the local territory and business environment Experience in channel partner, distributor, or enterprise sales Perks & Benefits: - Competitive fixed salary + performance-based incentives. Travel allowance or reimbursement Health insurance & leave benefits Mobile and internet allowance Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Commuter assistance Health insurance Provident Fund Language: English (Preferred) Work Location: In person
Job Title: - Graphic Designer + Content Writer Location: Udaipur Rajasthan Type: Full-Time Experience: 1–3 Years Salary Range: Competitive, based on experience Position Summary: We are seeking a talented and versatile Graphic Designer + Content Writer to join our creative team. The ideal candidate is an excellent communicator who can develop engaging content across platforms while also translating ideas into visually compelling designs . This dual-role requires equal strength in both strategic writing and visual storytelling. Key Responsibilities: Content Writer: - Create clear, engaging, and brand-aligned content for: Website pages & landing pages Social media platforms (captions, posts, campaigns) Email campaigns, newsletters, product descriptions Blog articles, press releases, internal communications Research and structure content for clarity, SEO, and audience relevance Ensure grammatical accuracy, consistency in brand tone, and proper formatting Collaborate with cross-functional teams (design, product, marketing) to align content with business goals Graphic Designer: - Design static and animated creatives for: Social media posts, reels, stories, banners Marketing collateral: brochures, pitch decks, event materials Website visuals: banners, infographics, illustrations Translate written content into visual formats that improve engagement Maintain brand consistency across all visual assets Work closely with content and marketing teams to execute cohesive campaigns Required Skills & Qualifications: Bachelor’s degree in Communications, Marketing, Design, Journalism, or related field 1–3 years of relevant experience (agency or in-house) Excellent writing, editing, and proofreading skills in English Hindi. Strong visual design skills with a keen eye for typography, layout, and color. Proficiency in tools such as: Canva (required) Adobe Photoshop / Illustrator (preferred) Basic understanding of Figma or other UI tools is an advantage Knowledge of SEO principles, content planning, and social media trends. Ability to handle multiple projects simultaneously and meet tight deadlines. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Health insurance Provident Fund Language: Hindi (Preferred) English (Preferred) Work Location: In person
Job Title: Direct-to-Consumer (D2C) Sales Executive Location: Udaipur Department: Sales & Experience: 1–3 years Role Summary: The D2C Sales Executive will play a critical role in converting customer interest into sales by delivering an outstanding shopping experience across digital platforms like our website, WhatsApp, chat, and social media — and during offline events. You will also work closely with marketing and operations to support business goals, optimize conversions, and drive customer satisfaction. Key Responsibilities: - Customer Engagement & Sales Manage day-to-day customer interactions via website chat, WhatsApp, email, and social channels (Instagram DMs, etc.) Provide accurate product information, handle queries, and guide customers to make informed purchase decisions Drive conversions by upselling, cross-selling, and offering tailored recommendations Follow up on leads generated through ads, email campaigns, and social promotions Order Management & Coordination Process and track customer orders, handle order-related concerns, returns, and exchanges Coordinate with logistics and customer service teams for smooth post-sale experiences Ensure timely updates on stock availability, dispatch timelines, and delivery status CRM & Reporting Maintain accurate records of interactions, follow-ups, and customer details using CRM tools (e.g., HubSpot, Salesforce) Track daily/weekly/monthly sales performance and share regular reports with the management Identify patterns in customer feedback and sales drop-offs to improve the sales funnel Campaign & Promotion Support Support product launches, campaigns, and flash sales by being the frontline contact for inbound leads Assist in executing sales-focused digital promotions in coordination with the marketing team Offer real-time feedback to the marketing/content team on customer pain points or FAQs. Qualifications: Bachelor's degree in Business, Marketing, Commerce, or a related field 1–3 years of experience in sales (D2C/eCommerce/telesales/retail preferred) Skills & Tools: Excellent verbal and written communication skills Strong understanding of customer behaviour and modern digital sales practices Hands-on experience with CRM tools (HubSpot, Zoho, Salesforce, etc.) Familiarity with eCommerce platforms (Shopify, WooCommerce, Magento, etc.) Basic knowledge of Excel, Google Sheets, and analytics dashboards Comfort with social commerce and chat-based platforms (WhatsApp, Intercom, Instagram DMs) Preferred (Good to Have):- Experience with a D2C brand in fashion, beauty, health & wellness, or electronics Exposure to digital marketing tools (Meta Ads, Google Analytics, email automation) Multilingual communication skills (Hindi + regional languages preferred) What We Offer: - Fixed salary + performance-based sales incentives Exposure to a fast-scaling digital-first business model Young, dynamic team with a collaborative and growth-driven culture Opportunities for career progression into digital sales, marketing, or account management Learning and development support across sales, CRM, and product knowledge Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Provident Fund Language: English (Preferred) Work Location: In person
Job Title: B2B Sales Executive Employment Type: Full-Time Experience Required: 2–5 Years Position Summary: - We are looking for a dynamic and motivated B2B Sales Executive for a growth-focused role. This position involves regular visits to potential and existing client locations to pitch, present, and close business deals. You will play a key role in driving regional sales, building strong on-ground relationships, and representing the company in the market. Key Responsibilities: - Client Visits & Sales Meetings. Conduct daily in-person visits to prospective and existing clients Travel within assigned territory to identify new business opportunities Present products/services through demos and in-person discussions Lead Generation & Business Development. Prospect through cold calls, referrals, and local networking Attend industry events, trade shows, and exhibitions to generate leads Sales Execution Manage the complete sales cycle: inquiry, visit, pitch, negotiation, and closure Share quotations, follow up, and ensure timely lead conversion Relationship Management Build and maintain long-term relationships with corporate clients Act as the primary contact for client queries and feedback Reporting & Documentation Maintain visit reports, lead status, and sales data in CRM systems Provide weekly updates on targets, sales pipeline, and market insights. Calls to client's and pitch the product to Sale . Requirements: 2–5 years of experience in B2B sales, business development, or client servicing Willingness to travel regularly within city/state for client meetings Strong communication, interpersonal, and negotiation skills Proven ability to build relationships and close deals in person. Bachelor’s degree in Business, Marketing, or related field Two-wheeler (preferred) and valid driving license Familiarity with CRM systems and reporting tools. Preferred Experience: Industry-specific experience (e.g., logistics, manufacturing, packaging, FMCG B2B, etc.) Knowledge of the local territory and business environment Experience in channel partner, distributor, or enterprise sales Perks & Benefits: - Competitive fixed salary + performance-based incentives. Travel allowance or reimbursement Health insurance & leave benefits Mobile and internet allowance Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Commuter assistance Health insurance Provident Fund Language: English (Preferred) Work Location: In person
As a Graphic Designer + Content Writer at our company based in Udaipur, Rajasthan, you will be an integral part of our creative team. With 13 years of experience, you will showcase your talent by developing engaging content across various platforms and translating ideas into visually compelling designs. Your role will require a strong balance between strategic writing and visual storytelling. Your responsibilities as a Content Writer will include creating clear and brand-aligned content for website pages, social media platforms, email campaigns, blog articles, and more. You will research and structure content for SEO and audience relevance, ensuring grammatical accuracy and brand consistency. Collaboration with cross-functional teams will be crucial to align content with business goals. As a Graphic Designer, your tasks will involve designing static and animated creatives for social media, marketing collateral, website visuals, and more. You will translate written content into visually appealing formats, maintain brand consistency, and work closely with content and marketing teams to execute cohesive campaigns. To qualify for this position, you should possess a Bachelor's degree in Communications, Marketing, Design, Journalism, or a related field, along with 13 years of relevant experience. Excellent writing, editing, and proofreading skills in English and Hindi are required. You must have strong visual design skills, proficiency in tools like Canva and Adobe Photoshop/Illustrator, and basic understanding of Figma or other UI tools. Knowledge of SEO principles, content planning, and social media trends is essential, as well as the ability to handle multiple projects and meet tight deadlines. This is a full-time, permanent role with benefits such as cell phone reimbursement, health insurance, and Provident Fund. Proficiency in Hindi and English is preferred, and the work location is in person. Join us in creating impactful content and visually stunning designs that resonate with our audience across various platforms.,
Job Title: Assistant D2C Operations Manager Location: Udaipur Department: Operations / D2C Job Overview: We are looking for a detail-oriented and proactive Assistant D2C Operations Manager to support and streamline our direct-to-consumer operations. This role involves overseeing order fulfillment, inventory management, logistics coordination, marketplace integrations, and ensuring an excellent customer experience. The candidate should be highly organized, analytical, and capable of handling day-to-day operational challenges in a fast-paced D2C environment. Key Responsibilities :- 1. Order & Fulfillment Management Monitor and manage daily orders across D2C platforms (website, marketplaces, apps). Ensure timely and accurate order processing, packaging, and dispatch. Coordinate with warehouse teams to maintain smooth operations. 2. Inventory & Supply Chain Track stock levels and coordinate replenishments. Work with suppliers/vendors to ensure timely delivery of products. Assist in demand forecasting and reducing stock-outs or excess inventory. 3. Logistics & Delivery Liaise with courier/logistics partners for on-time deliveries. Resolve shipment delays, lost parcels, or delivery-related escalations. Optimize delivery cost and TAT (Turnaround Time). 4. Customer Experience Coordinate with customer service team to resolve order-related queries. Ensure minimal complaints and maximum customer satisfaction. 5. Reporting & Analysis Generate daily/weekly/monthly operational MIS reports. Analyze order trends, returns, and delivery performance. Provide insights for process improvements and cost optimization. Key Skills & Competencies : Strong understanding of D2C / e-commerce operations. Knowledge of logistics, inventory management, and order fulfillment. Hands-on experience with MS Excel, ERP tools, Shopify, Unicommerce, etc. (preferred). Analytical and problem-solving mindset. Excellent coordination, communication, and stakeholder management skills. Ability to work in a fast-paced, deadline-driven environment. Qualifications & Experience :- Bachelor’s degree in Business Administration, Supply Chain, Operations, or related field. 2–4 years experience in D2C / E-commerce operations (Food/FMCG preferred). Prior experience with online marketplaces (Amazon, Flipkartis a plus. Job Type: Full-time Benefits: Cell phone reimbursement Commuter assistance Internet reimbursement Paid sick time Provident Fund Work Location: In person