Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you're in the right place!Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. Thousands of companies trust Litmos to create, curate, and connect learning to employees, customers, and partners. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com.As a
CX Operations Provisioning Analyst
you will play a key role in supporting the day-to-day operations of the Customer Experience team. You will play a critical role in ensuring customers are efficiently and accurately provisioned with the licenses and services they need. You will also support broader CX operations functions, helping to optimize systems, processes, and data to deliver exceptional customer experiences.This role is ideal for someone with a strong operational mindset, attention to detail, and a passion for improving customer journeys through data and process excellence.
Key Responsibilities
- Manage the end-to-end provisioning of customer licenses, ensuring timely and accurate activation.
- Monitor license usage and proactively address overages or underutilization.
- Collaborate with Customer Success, Partner, Sales and Finance to ensure alignment on license entitlements and renewals.
- Maintain accurate records of license allocations and customer entitlements in internal systems.
- Maintain and optimize customer operations processes to support a seamless customer experience.
- Administer and analyze data in systems such as Salesforce and Gainsight to uncover trends and support customer success initiatives.
- Develop and deliver regular reporting and dashboards to key stakeholders.
- Support the configuration, troubleshooting, and documentation of CX tools and workflows.
- Assist in customer segmentation, journey mapping, and lifecycle tracking.
- Collaborate cross-functionally to improve operational efficiency and customer outcomes.
- Identify opportunities for process improvement and automation.
- Ensure data integrity across all CX platforms.
Skills and Experience:-
- 1-2 years of experience in a Customer Experience, Customer Success, or Operations role, preferably within a SaaS or technology environment.
- Experience with license provisioning, entitlement management, or similar operational processes.
- Proficiency with CRM and customer success tools (e.g., Salesforce, Gainsight).
- Strong analytical skills and comfort working with data (Excel/Google Sheets).
- Detail-oriented with a process-driven mindset.
- Excellent communication and collaboration skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Familiarity with reporting tools (e.g., Tableau, Power BI) is a plus.
- Exposure to process improvement methodologies (Lean, Six Sigma) is a plus.
Salary:-
800,000 INR - 1,000,000 INR plus 10% bonus.As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can.We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
