Manager, Renewals

Job Description

Develop and implement account strategies and implementation plans for emerging customer accounts that further existing account adoption and identify new business opportunities within assigned accounts. Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to maintenance renewals and directory subscriptions. Maintain a close working relationship with other regional Litmos teams necessary to support all assigned accounts. Act as initial escalation point for support issues for those accounts within their portfolio. Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives). Deal management and commercial negotiation of the entire opportunity (from opportunity to close) for renewals. Facilitate quarterly Account Reviews with customer and Account team. Manage new account assignment into portfolio. Your Experience: 5 years of experience, including internships, in sales, consulting, LOB, or Industry relevant experience. Fluent in English and local language, written and spoken. Strong communication skills including an aptitude and passion for public speaking. Creative and resourceful self-starters with strong interpersonal skills. Possess a strong desire to work in a dynamic, fast paced organization. Relationship oriented possessing an aptitude for quickly creating and nurturing connections with others. Relevant projects that demonstrate your communication and interpersonal skills, as we'll as a strong work ethic that delivers high quality deliverables. Creative problem solver who is able to work independently as we'll as a team. Proven record of customer facing experience. Demonstrated knowledge of business processes and industry trends. Exposure or Experience to selling or delivery consulting services or managing complex customer engagement