Develop and implement account strategies and implementation plans for emerging customer accounts that further existing account adoption and identify new business opportunities within assigned accounts. Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to maintenance renewals and directory subscriptions. Maintain a close working relationship with other regional Litmos teams necessary to support all assigned accounts. Act as initial escalation point for support issues for those accounts within their portfolio. Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives). Deal management and commercial negotiation of the entire opportunity (from opportunity to close) for renewals. Facilitate quarterly Account Reviews with customer and Account team. Manage new account assignment into portfolio. Your Experience: 5 years of experience, including internships, in sales, consulting, LOB, or Industry relevant experience. Fluent in English and local language, written and spoken. Strong communication skills including an aptitude and passion for public speaking. Creative and resourceful self-starters with strong interpersonal skills. Possess a strong desire to work in a dynamic, fast paced organization. Relationship oriented possessing an aptitude for quickly creating and nurturing connections with others. Relevant projects that demonstrate your communication and interpersonal skills, as we'll as a strong work ethic that delivers high quality deliverables. Creative problem solver who is able to work independently as we'll as a team. Proven record of customer facing experience. Demonstrated knowledge of business processes and industry trends. Exposure or Experience to selling or delivery consulting services or managing complex customer engagement

Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you're in the right place! Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. Thousands of companies trust Litmos to create, curate, and connect learning to employees, customers, and partners. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com. Customer Success Advocate Your role is to deliver success and satisfaction to existing customers by serving as a trusted advisor. The CSA focuses on driving platform usage and adoption of its portfolio of customers. The main areas of the role are training, account management, renewals, and identifying CSQL (customer success qualified leads for growth). Using your skills, you will ensure the customer's utilization of Litmos and ensuring the value is maximized. You will also ensure continuous growth and retention of your assigned portfolio by managing the renewal process for each. As a CSA you should enjoy interfacing with customers and have the passion for conversation and communication. Excellent problem-solving prowess is also a plus. A CSA is also passionate about learning, and is curious to continue in our lifelong learning initiative. Please note this role requires working US timezones. Do you fit the profile? Self-motivated Team-oriented Driven Empathetic Curious Responsibilities and duties: Execute and monitor customer health and adoption for a portfolio of customers through their lifecycle of onboarding, training, live usage, and long-term relation building. Coordinate customer onboarding activities. Track and document progress and results from action plans and follow escalation procedures as needed. Track, triage, and communicate to internal stakeholders on customer issues. Ensure retention of existing clients in given portfolio. Drive growth by identifying opportunities for expansion. Facilitate renewal process for accounts on portfolio. Minimum Qualifications At least 1 year of work experience Experience in account management or sales Excellent communication and presentation skills. Strong training and facilitation skills. High customer empathy. Highly personable, analytical, and creative. Organized with a keen eye for details. Can work under pressure and with minimal supervision. Fast learner and can quickly adapt to changes. Salary :- 800,000 INR to 1,100,000 INR total fixed pay plus 10% bonus plus benefits As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can. We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Show more Show less

Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you re in the right place! Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. Thousands of companies trust Litmos to create, curate, and connect learning to employees, customers, and partners. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com . The role: Develop and implement account strategies and implementation plans for emerging customer accounts that further existing account adoption and identify new business opportunities within assigned accounts. Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to maintenance renewals and directory subscriptions. Maintain a close working relationship with other regional Litmos teams necessary to support all assigned accounts. Act as initial escalation point for support issues for those accounts within their portfolio. Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives). Deal management and commercial negotiation of the entire opportunity (from opportunity to close) for renewals. Facilitate quarterly Account Reviews with customer and Account team. Manage new account assignment into portfolio. Your Experience: 5 years of experience, including internships, in sales, consulting, LOB, or Industry relevant experience. Fluent in English and local language, written and spoken. Strong communication skills including an aptitude and passion for public speaking. Creative and resourceful self-starters with strong interpersonal skills. Possess a strong desire to work in a dynamic, fast paced organization. Relationship oriented possessing an aptitude for quickly creating and nurturing connections with others. Relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality deliverables. Creative problem solver who is able to work independently as well as a team. Proven record of customer facing experience. Demonstrated knowledge of business processes and industry trends. Exposure or Experience to selling or delivery consulting services or managing complex customer engagement As a learning company we believe in the potential of everyone; if you dont have experience in all the details mentioned in this job post, then we still encourage you to apply and well get back to you as soon as we can. We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you're in the right place! Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. Thousands of companies trust Litmos to create, curate, and connect learning to employees, customers, and partners. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com. The role: Develop and implement account strategies and implementation plans for emerging customer accounts that further existing account adoption and identify new business opportunities within assigned accounts. Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to maintenance renewals and directory subscriptions. Maintain a close working relationship with other regional Litmos teams necessary to support all assigned accounts. Act as initial escalation point for support issues for those accounts within their portfolio. Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives). Deal management and commercial negotiation of the entire opportunity (from opportunity to close) for renewals. Facilitate quarterly Account Reviews with customer and Account team. Manage new account assignment into portfolio. Your Experience: 5 years of experience, including internships, in sales, consulting, LOB, or Industry relevant experience. Fluent in English and local language, written and spoken. Strong communication skills including an aptitude and passion for public speaking. Creative and resourceful self-starters with strong interpersonal skills. Possess a strong desire to work in a dynamic, fast paced organization. Relationship oriented possessing an aptitude for quickly creating and nurturing connections with others. Relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality deliverables. Creative problem solver who is able to work independently as well as a team. Proven record of customer facing experience. Demonstrated knowledge of business processes and industry trends. Exposure or Experience to selling or delivery consulting services or managing complex customer engagement As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can. We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Show more Show less

Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you're in the right place! Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. Thousands of companies trust Litmos to create, curate, and connect learning to employees, customers, and partners. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com. The role: Develop and implement account strategies and implementation plans for emerging customer accounts that further existing account adoption and identify new business opportunities within assigned accounts. Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to maintenance renewals and directory subscriptions. Maintain a close working relationship with other regional Litmos teams necessary to support all assigned accounts. Act as initial escalation point for support issues for those accounts within their portfolio. Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives). Deal management and commercial negotiation of the entire opportunity (from opportunity to close) for renewals. Facilitate quarterly Account Reviews with customer and Account team. Manage new account assignment into portfolio. Your Experience: 5 years of experience, including internships, in sales, consulting, LOB, or Industry relevant experience. Fluent in English and local language, written and spoken. Strong communication skills including an aptitude and passion for public speaking. Creative and resourceful self-starters with strong interpersonal skills. Possess a strong desire to work in a dynamic, fast paced organization. Relationship oriented possessing an aptitude for quickly creating and nurturing connections with others. Relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality deliverables. Creative problem solver who is able to work independently as well as a team. Proven record of customer facing experience. Demonstrated knowledge of business processes and industry trends. Exposure or Experience to selling or delivery consulting services or managing complex customer engagement As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can. We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you're in the right place! Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. Thousands of companies trust Litmos to create, curate, and connect learning to employees, customers, and partners. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com. Job Summary: The Renewals Specialist is responsible for managing and facilitating the renewal process for customer contracts or subscriptions. This role involves working closely with clients to ensure timely and accurate renewals, handling any issues that arise, and ensuring high levels of customer satisfaction. The ideal candidate will have strong communication skills, a keen attention to detail, and the ability to manage multiple tasks efficiently. Key Responsibilities: Renewal Management: Oversee the end-to-end renewal process for contracts or subscriptions, including tracking expiration dates, generating renewal notices, and ensuring timely follow-up. Customer Communication: Communicate with clients to discuss renewal options, address any questions or concerns, and provide information on contract terms, pricing, and service changes. Documentation and Record-Keeping: Maintain accurate records of renewal transactions, client communications, and contract details. Ensure all renewal agreements are documented and filed appropriately. Issue Resolution: Address and resolve any issues or discrepancies related to renewals, including billing errors, contract discrepancies, or service concerns. Cross-Functional Collaboration: Work closely with sales, customer service, and finance teams to ensure a smooth renewal process and to address any customer needs or issues that may arise. Performance Monitoring: Track and report on key metrics related to renewal performance, such as renewal rates, customer satisfaction, and revenue impact. Provide insights and recommendations for process improvements. Client Retention: Develop strategies to improve client retention and minimize churn. Identify opportunities for upselling or cross-selling additional products or services during the renewal process. Compliance: Ensure that all renewal activities comply with company policies and legal requirements. Qualifications: Education: Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent experience). Experience: Proven experience in a customer service, sales, or account management role, with a focus on renewals or contracts preferred. Skills: Strong communication and interpersonal skills. Excellent organizational and time-management abilities. Proficiency in CRM software and Microsoft Office Suite. Ability to analyze data and generate reports. Detail-oriented with strong problem-solving skills. Personal Attributes: Customer-focused with a commitment to providing excellent service. Ability to work independently and as part of a team. Adaptable and able to handle changing priorities. As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can. We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you're in the right place! Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. Thousands of companies trust Litmos to create, curate, and connect learning to employees, customers, and partners. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com. As a CX Operations Provisioning Analyst you will play a key role in supporting the day-to-day operations of the Customer Experience team. You will play a critical role in ensuring customers are efficiently and accurately provisioned with the licenses and services they need. You will also support broader CX operations functions, helping to optimize systems, processes, and data to deliver exceptional customer experiences. This role is ideal for someone with a strong operational mindset, attention to detail, and a passion for improving customer journeys through data and process excellence. Key Responsibilities Manage the end-to-end provisioning of customer licenses, ensuring timely and accurate activation. Monitor license usage and proactively address overages or underutilization. Collaborate with Customer Success, Partner, Sales and Finance to ensure alignment on license entitlements and renewals. Maintain accurate records of license allocations and customer entitlements in internal systems. Maintain and optimize customer operations processes to support a seamless customer experience. Administer and analyze data in systems such as Salesforce and Gainsight to uncover trends and support customer success initiatives. Develop and deliver regular reporting and dashboards to key stakeholders. Support the configuration, troubleshooting, and documentation of CX tools and workflows. Assist in customer segmentation, journey mapping, and lifecycle tracking. Collaborate cross-functionally to improve operational efficiency and customer outcomes. Identify opportunities for process improvement and automation. Ensure data integrity across all CX platforms. Skills and Experience:- 1-2 years of experience in a Customer Experience, Customer Success, or Operations role, preferably within a SaaS or technology environment. Experience with license provisioning, entitlement management, or similar operational processes. Proficiency with CRM and customer success tools (e.g., Salesforce, Gainsight). Strong analytical skills and comfort working with data (Excel/Google Sheets). Detail-oriented with a process-driven mindset. Excellent communication and collaboration skills. Ability to manage multiple priorities in a fast-paced environment. Familiarity with reporting tools (e.g., Tableau, Power BI) is a plus. Exposure to process improvement methodologies (Lean, Six Sigma) is a plus. Salary:- 800,000 INR - 1,000,000 INR plus 10% bonus. As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can. We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.