Customer Support Specialist

Customer Support Specialist

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Company Description

XO Bestie is a vibrant social marketplace connecting customers, service providers, businesses, and creators in the fashion and beauty space. We empower users to discover curated brands and services while helping entrepreneurs scale with the right tools, visibility, and support.

Role Description

As our Customer Support Specialist, you’ll be the friendly, knowledgeable first point of contact for users-whether they’re sellers onboarding or buyers exploring listings. You’ll troubleshoot issues, guide users through processes, and help shape a support experience that’s fast, clear, and delightful. 

Responsibilities

• Respond to customer inquiries via Web, email, chat, and social media with warmth and professionalism 
• Troubleshoot technical issues related to listings, media uploads, and account setup 
• Guide new sellers through onboarding steps and provide helpful resources 
• Escalate bugs or platform issues to the technical team with clear documentation 
• Maintain and update support scripts, FAQs, and help centre content 
• Track common issues and suggest improvements to reduce friction 
• Collaborate with marketing to ensure consistent messaging and tone 

What You Bring

• 0-2 years of experience

  in customer support, preferably in a digital or e-commerce environment 
• Preferred degree is Marketing, Communications, Psychology, Arts, Technology.  
• Strong written communication skills with a friendly, clear tone 
• Comfort with tools like Figma, basic file management, and media troubleshooting 
• Knowledge of American English and slangs 
• Detail-oriented, community-minded, and aligned with our platform’s values of authenticity, safety, and inclusiveness  
• Empathy, patience, and a proactive mindset-especially when things go wrong 
• Bonus: experience supporting creators, boutiques, or service providers 

Why Join Us

• Be part of a startup! and fast-growing platform with a mission to empower small businesses and creators 
• Friendly culture 
• Opportunity to shape support systems from the ground up 
• Work directly with the founders and core team in a collaborative, creative environment 
• A chance to grow with a platform that values creativity, community, and authenticity