Customer Support Specialist

In this Healthcare Voice Process (Insulet) role, you will support US-based patients, insurance holders, and healthcare providers. Your responsibilities will include handling inbound calls related to medical appointments, billing queries, claims, and insurance verification. You will need to provide accurate information and assistance with empathy and professionalism, ensuring compliance with US healthcare standards. It will be essential to document case details properly and escalate critical issues as needed. Key Responsibilities: - Handle inbound calls related to medical appointments, billing queries, claims, and insurance verification. - Provide accurate information and assistance with empathy and professionalism. - Resolve patient/insurance queries while ensuring compliance with US healthcare standards. - Document case details properly and escalate critical issues as needed. Qualifications Required: - HSC / Graduate with minimum 1 year of BPO Voice Process experience. - Excellent English communication skills (mandatory). - Prior experience in healthcare/insurance/claims process will be an added advantage. - Comfortable with US Night Shifts (Rotational). - Strong listening, problem-solving, and documentation skills. The company offers benefits such as transport facility, 5 Days Working with rotational shifts & offs, and career growth opportunities in the Healthcare domain. If you are interested in this opportunity, please reach out via email at Gracecareers02@gmail.com or contact Jay at +91 7715882251. Job Types: Full-time, Permanent, Fresher Benefits: - Health insurance - Provident Fund Work Location: In person,