Senior Customer Service Officer

WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH) Job Title: Customer Service Executive (Voice Process - Healthcare) Shift Timing: US Night Shift with 2 Rotational Offs Job Type: Full-Time Benefits: Home pick-up and drop-off services Competitive salary Job Description: We are looking for dedicated and experienced Customer Service Executives to join our healthcare voice process team. The ideal candidates will be responsible for handling customer queries and complaints via phone calls, ensuring a high level of customer satisfaction. Key Responsibilities: Handle inbound and outbound customer calls related to healthcare services. Resolve customer queries and complaints promptly and accurately. Provide information about healthcare services and assist customers with their needs. Maintain accurate records of customer interactions and transactions. Follow company policies and procedures to ensure compliance and security. Requirements: Education: HSC (Higher Secondary Certificate) or Graduate. Experience: Minimum of 6 months of experience in the customer service field. Skills: Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Proficiency in using computer systems and software applications. Availability: Candidates must be immediate joiners. Additional Information: Candidates must be willing to work the night shift (US process). Home pick-up and drop-off services will be provided for convenience and safety. Job Types: Full-time, Permanent Pay: Up to ₹35,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Location: Thane, Maharashtra (Required) Work Location: In person