WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH) Job Title: First Party Collection Executive Shift Timings: US Shift (Night Shift) Days Off: 2 Rotational Offs Pick & Drop: Provided Note: Immediate Joiners are highly preferable. Job Description: We are looking for dynamic and motivated individuals to join our team as First Party Collection Executives . The role involves reaching out to customers to provide reminders about outstanding payments and assisting them in making timely payments. You will play a critical role in helping the company maintain a strong relationship with customers while ensuring that debts are collected in an efficient and courteous manner. Key Responsibilities: Make reminder calls to customers regarding outstanding payments. Guide customers through the payment process and assist with any payment-related queries. Follow up with customers to ensure timely debt recovery. Maintain clear and accurate records of all interactions with customers. Adhere to company policies and guidelines to ensure the highest level of customer service. Meet daily and weekly collection targets. Maintain professionalism and courtesy during every customer interaction. Work closely with the team to meet departmental goals and objectives. Eligibility Criteria: Education: HSC (12th Grade) or equivalent qualification. Experience: No prior collections experience required; candidates with any non-collections background are welcome to apply. Skills: Excellent communication skills (both verbal and written). Ability to handle customer queries effectively and professionally. Strong interpersonal skills with a customer-first attitude. Basic computer knowledge and ability to work with multiple systems. Ability to work in a fast-paced environment. Work Timings: Comfortable working in the US Shift (Night Shift). Shift Flexibility: Ready to work in a Voice Process . Transportation: Pick & Drop will be provided. Preferred Qualities: Self-motivated and target-driven. Strong attention to detail. Ability to work well in a team environment. Problem-solving skills and a positive attitude. Why Join Us? Work with a dynamic and supportive team. Opportunity to grow and develop your skills. Competitive compensation and incentives. Pick & Drop facility for your convenience. Job Types: Full-time, Permanent Pay: Up to ₹45,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Location: Thane, Maharashtra (Required) Work Location: In person
WE ARE HIRING FOR GRACE STAFFING SERVICES Job Title : Customer Service Executive (Chat Process) Shift : US Rotational Shifts (9 hours) Working Days : 5 Days a Week (2 Rotational Offs) Mode : Work-from-office Job Description : We are hiring Customer Service Executives for a chat-based support role. You'll assist international customers, primarily from the US, through live chat. The role requires flexibility for night shifts and working in rotational shifts . Key Responsibilities : Provide efficient, friendly chat support to customers. Resolve customer issues and inquiries. Maintain accurate documentation of all interactions. Meet team KPIs (response time, resolution time, customer satisfaction). Eligibility : HSC or Graduate (HSC candidates need 6 months - 1 year experience in international customer service). Strong written communication skills in English. Must be open to working in night shifts and rotational shifts . Pick-up and drop-off transportation provided. Must have relevant documents (ID proof, education certificates). What We Offer : Competitive salary and incentives. drop-off provided by the company. Learning and growth opportunities. Job Types: Full-time, Permanent, Fresher Pay: ₹21,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person
WE ARE HIRING FOR GRACE SERVICES (THANE BRANCH) Job Title: Debt Recovery Agent (First Party Collections) Shift Timings: US Shift (Night Shift) Days Off: 2 Rotational Offs Pick & Drop: Provided Note: Immediate Joiners are highly preferable. Job Description: We are looking for dynamic and motivated individuals to join our team as Debt Recovery Agent . The role involves reaching out to customers to provide reminders about outstanding payments and assisting them in making timely payments. You will play a critical role in helping the company maintain a strong relationship with customers while ensuring that debts are collected in an efficient and courteous manner. Key Responsibilities: Make reminder calls to customers regarding outstanding payments. Guide customers through the payment process and assist with any payment-related queries. Follow up with customers to ensure timely debt recovery. Maintain clear and accurate records of all interactions with customers. Adhere to company policies and guidelines to ensure the highest level of customer service. Meet daily and weekly collection targets. Maintain professionalism and courtesy during every customer interaction. Work closely with the team to meet departmental goals and objectives. Eligibility Criteria: Education: HSC (12th Grade) or equivalent qualification. Experience: No prior collections experience required; candidates with any non-collections background are welcome to apply. Candidate Must Have minimum 06 months of international Bpo Voice Experience. Skills: Excellent communication skills (both verbal and written). Ability to handle customer queries effectively and professionally. Strong interpersonal skills with a customer-first attitude. Basic computer knowledge and ability to work with multiple systems. Ability to work in a fast-paced environment. Work Timings: Comfortable working in the US Shift (Night Shift). Shift Flexibility: Ready to work in a Voice Process . Transportation: Pick & Drop will be provided according to shifts Preferred Qualities: Self-motivated and target-driven. Strong attention to detail. Ability to work well in a team environment. Problem-solving skills and a positive attitude. Why Join Us? Work with a dynamic and supportive team. Opportunity to grow and develop your skills. Competitive compensation and incentives. Pick & Drop facility for your convenience. Unlimited Incentives cap monthly Job Types: Full-time, Permanent Pay: Up to ₹42,000.00 per month Benefits: Health insurance Provident Fund Work from home Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Commission pay Performance bonus Location: Thane, Maharashtra (Required) Work Location: In person
WE ARE HIRING FOR GRACE STAFFING SERVICES Job Title : Customer Service Executive (Chat Process) Shift : US Rotational Shifts (9 hours) Working Days : 5 Days a Week (2 Rotational Offs) Mode : Work-from-office Job Description : We are hiring Customer Service Executives for a chat-based support role. You'll assist international customers, primarily from the US, through live chat. The role requires flexibility for night shifts and working in rotational shifts . Key Responsibilities : Provide efficient, friendly chat support to customers. Resolve customer issues and inquiries. Maintain accurate documentation of all interactions. Meet team KPIs (response time, resolution time, customer satisfaction). Eligibility : HSC or Graduate (HSC candidates need 6 months - 1 year experience in international customer service). Strong written communication skills in English. Must be open to working in night shifts and rotational shifts . Pick-up and drop-off transportation provided. Must have relevant documents (ID proof, education certificates). What We Offer : Competitive salary and incentives. drop-off provided by the company. Learning and growth opportunities. Job Types: Full-time, Permanent, Fresher Pay: Up to ₹27,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person
WE ARE HIRING FOR GRACE STAFFING SERVICES Job Title : International Banking Customer Service Specalist (Voice Process) Shift : US Rotational Shifts (Night Shifts) Working Days : 5 Days a Week (2 Rotational Offs) Mode : Work-from-office Note: US Voice Process Job Description : We are looking for skilled International Banking Customer Service Specialist for a voice process role. The ideal candidate will be responsible for handling inbound customer calls related to banking and credit card services, including account inquiries, transactions, and problem resolution. The role requires a strong customer service focus, effective communication, and a willingness to work in US Rotational shifts . Key Responsibilities : Handle inbound calls related to international banking and credit card services, including account-related queries, transactions, and troubleshooting. Provide clear, accurate, and professional assistance to customers, ensuring customer satisfaction. Resolve customer complaints effectively, following banking procedures and guidelines. Maintain accurate records of customer interactions and escalate issues when necessary. Meet individual and team performance metrics, including response time and customer satisfaction. Eligibility : HSC ( Minimum 18 Months of International BPO experience mandatory ) Graduate ( Minimum 10 Months of International BPO experience mandatory ). Prior experience in banking, finance, or related customer service roles is preferred. Excellent verbal and written communication skills in English. Comfortable working in US and Graveyard rotational shifts . No career gaps ; must have continuous work history. Must be okay to travel to the office and have all required documents (ID proof, educational certificates, and company documents). Pick-up and drop-off transportation will be provided by the company. Note : All Companies Experience or Relieving Letters Mandatory. Note : Exception only can be taken if only for one or two companies relieving letter missing Optional would required supportive documents i.e offer letter/Pay Slips, Bank statements for entire Tenure or employment. Note : Background verification through UAN Service history would be checked. Note: No relocation Cases and Candidate should be based in Mumbai only can apply What We Offer : Competitive salary with performance-based incentives. Pick-up and drop-off facility. Growth opportunities in the international banking sector. Comprehensive training and support. Job Types: Full-time, Permanent Pay: Up to ₹800,000.00 per year Benefits: Health insurance Life insurance Paid sick time Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Supplemental Pay: Overtime pay Performance bonus Shift allowance Experience: Customer service: 2 years (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person
We are currently looking for a Sr. Customer Service Associate to join our team at Grace Staffing Services. As a Sr. Customer Service Associate, you will play a crucial role as the first point of contact for international customers, specifically handling queries and complaints related to hotel bookings. This role involves pure voice-based customer support, where your clear communication and problem-solving skills will be instrumental in providing exceptional service. Your key responsibilities will include handling inbound customer queries regarding hotel bookings and complaints, ensuring accurate and timely responses, efficiently resolving customer complaints while upholding professionalism, following up with customers to ensure satisfaction, and maintaining accurate customer information in the system. Meeting performance metrics and KPIs for call handling time, resolution rates, and customer satisfaction is essential, along with adhering to company policies and procedures. To be eligible for this position, you should have a minimum of 06-12 months of experience in International or Domestic BPOs, along with a 12th-grade qualification or equivalent. Strong verbal communication skills in English, problem-solving abilities, proficiency in basic computer systems, and adaptability to a fast-paced environment are crucial. You must be comfortable working in US Rotational Shifts and possess excellent customer interaction skills for this voice process role. Preferred qualities include a proven track record in customer service, attention to detail, multitasking abilities, excellent interpersonal skills, self-motivation, and effective collaboration in a high-energy environment. By joining us, you will have the opportunity to work in an international environment, receive a competitive salary with performance incentives, avail pick or drop facilities, and explore career growth opportunities with employment stability. This is a full-time, permanent position offering benefits such as health insurance and provident fund. The work location is in person, and transportation will be provided for night shifts. If you are looking for a challenging yet rewarding role in customer service, we encourage you to apply and be a part of our team at Grace Staffing Services.,
You are invited to join Grace Staffing Services as a Chat Support Specialist for the Chat Process, where you will be engaging with international customers, predominantly from the US, via live chat. This position entails working in US Rotational Shifts with a duration of 9 hours per shift, across 5 days a week with 2 rotational offs. As a part of our team, you will be stationed at our office location. In this role, your primary responsibilities will include providing efficient and friendly chat support to customers, resolving their issues and inquiries, and maintaining accurate documentation of all interactions. You will also be expected to meet team Key Performance Indicators (KPIs) such as response time, resolution time, and customer satisfaction. To be eligible for this position, you should hold an HSC or Graduate qualification. HSC candidates should possess 6 months to 1 year of experience in international customer service. Proficiency in written English communication is a must, along with the willingness to work night shifts and rotational shifts. Transportation facilities such as pick-up centralized and home drop-off will be provided. Additionally, you are required to have the necessary documents including ID proof and education certificates. Immediate joiners based in Mumbai are preferred. In return for your contributions, we offer a competitive salary with incentives, learning and growth opportunities, overtime, and additional incentives. Benefits include health insurance and Provident Fund. This is a full-time, permanent position suitable for both experienced individuals and freshers. If you are interested in this opportunity, please reach out to us via email at Gracecareers02@gmail.com or contact Jay at +91 7715882251. Join us in providing exceptional chat support services while enjoying a supportive work environment and attractive benefits package. (Note: This job description is for informational purposes only and does not constitute a job offer or contract of employment.),
The Customer Service Executive (Voice Process - Healthcare) position at Grace Staffing Services in Thane involves working in a US Night Shift with 2 Rotational Offs. As a Customer Service Executive, you will be responsible for handling customer queries and complaints related to healthcare services via phone calls to ensure a high level of customer satisfaction. Your key responsibilities will include handling both inbound and outbound customer calls, resolving queries and complaints promptly and accurately, providing information about healthcare services, and maintaining accurate records of customer interactions. It is essential to follow company policies and procedures to ensure compliance and security. To be considered for this role, you should have a minimum of 6 months of experience in the customer service field, hold a HSC (Higher Secondary Certificate) or Graduate qualification, possess excellent communication and interpersonal skills, strong problem-solving abilities, attention to detail, and the ability to work both independently and as part of a team. Proficiency in using computer systems and software applications is also required. This is a full-time position and candidates must be immediate joiners. The role will involve working in the night shift as it is a US process. Home pick-up and drop-off services will be provided for convenience and safety. In addition to a competitive salary, benefits include Health insurance, Provident Fund, and a performance bonus. The work location is in Thane, Maharashtra. If you meet the requirements and are looking to join a dedicated team in the healthcare voice process, we encourage you to apply for this position.,
You are invited to join Grace Staffing Services (Malad Branch) as a Customer Service Executive for a voice process specializing in hotel booking and cancellation services. In this role, you will be responsible for addressing inquiries, resolving complaints, and providing exceptional service to customers in a professional manner. Your key responsibilities will include managing inbound calls pertaining to hotel bookings, cancellations, and other customer concerns. It will be essential to offer clear and accurate information, handle complaints effectively, and maintain thorough call documentation while consistently meeting performance standards. To be eligible for this position, you must be an HSC or Graduate with good communication skills in English. Freshers are welcome to apply, although HSC candidates should have 6 months to 1 year of prior customer service experience. You should be comfortable working night shifts and in a voice process. Rest assured, pick-up and drop-off facilities will be provided for your convenience. In return for your dedication, we offer a competitive salary, performance-based incentives, pick-up and drop-off transportation, health insurance, and Provident Fund benefits. This is a full-time, permanent position suitable for freshers seeking a rewarding career in customer service. If you are ready to embark on this exciting opportunity, located in Mumbai, Maharashtra, and are available to work 5 days a week with 2 rotational offs, we welcome you to apply and be a part of our team dedicated to delivering exceptional customer service.,
You are invited to join Grace Staffing Services as a Customer Service Executive for the chat process. In this role, you will be providing assistance to international customers, predominantly from the US, via live chat. The position entails flexibility for night shifts and working on a rotational shift basis. Your primary responsibilities will include offering efficient and friendly chat support to customers, resolving their issues and inquiries, and maintaining accurate documentation of all interactions. It will be essential to meet team Key Performance Indicators (KPIs) such as response time, resolution time, and customer satisfaction. To be eligible for this role, you should be at least an HSC or Graduate, with HSC candidates requiring 6 months to 1 year of experience in international customer service. Strong written communication skills in English are a must, along with a willingness to work night shifts and rotational shifts. Transportation for pick-up and drop-off will be provided, and you must possess all relevant documents including ID proof and education certificates. In return for your contributions, we offer a competitive salary and incentives, along with learning and growth opportunities. The job is full-time and permanent, suitable for both experienced individuals and freshers. Additionally, you will benefit from health insurance, Provident Fund, and performance bonuses. The work schedule includes evening, night, rotational, and US shifts. A Bachelor's degree is preferred for this position, and a minimum of 1 year of customer service experience is required. The work location is in Mumbai, Maharashtra, and you will be expected to work in person. If you are looking to excel in a dynamic customer service role with excellent growth prospects, then this opportunity at Grace Staffing Services is tailor-made for you.,
We Are Hiring – Customer Service Executive For US Based E-Commerce (Blended Process: Voice & Chat) Location: Chandivali Branch (Mumbai) Process: E-commerce US – Blended (Voice + Chat) About the Role: Join our team as a Customer Service Executive for E-Commerce US-based Blended Process (Voice & Chat) . You’ll interact with customers via calls and chat, resolving their queries while ensuring a smooth shopping experience. Job Responsibilities: Handle inbound calls and chat support for E-Commerce US customers. Assist with orders, returns, refunds, product information, and account-related queries . Deliver accurate, empathetic, and professional service. Maintain records of customer interactions in line with process guidelines. Achieve defined performance metrics such as CSAT, resolution time, and quality compliance. Eligibility Criteria: Education: HSC / Graduate . 06–24 months of Customer Service experience (BPO or Non-BPO) is mandatory. Strong English communication skills (spoken and written). Comfortable working in US Night Shifts (Rotational Shifts & Offs) . Ability to handle both Voice and Chat interactions effectively. Perks & Benefits: Salary: Attractive in-hand package + Performance Incentives & Travel Allowance. Centralized from Ghatkopar & Andheri Station & Home Drop Transport provided. 5 Days Working weekly any 2 Rotational off Career growth opportunities in Amazon processes. Professional & supportive work culture. Rounds of Interviews: HR Screening Assessment (Online Test) Voice & Accent Round Operations Round Email : [email protected] Mobile : 7715882251 Job Types: Full-time, Permanent, Fresher Pay: ₹24,000.00 - ₹32,978.00 per month Benefits: Health insurance Provident Fund Work Location: In person
WE ARE HIRING FOR GRACE STAFFING SERVICES Job Title : Customer Service Professional- Voice (UHC) Shift : US Rotational Shifts (8hours working + 1 hour break) Working Days : 5 Days a Week (2 Rotational Offs) Domain : UHC Healthcare Mode : Work-from-office Job Description about the Role We are hiring experienced Customer Service Professionals for an international voice process . You will support US-based customers , handling queries with accuracy, professionalism, and timely resolutions. Key Responsibilities Answer inbound calls and assist UHC members and providers . Provide support on claims, eligibility, benefits, and authorizations . Ensure every interaction reflects empathy, accuracy, and compliance . Achieve performance targets for CSAT, AHT, and quality. Escalate complex cases to appropriate departments when required. Eligibility : HSC with minimum 06 Months of BPO Experience or Graduate Fresher . Excellent communication skills in English. Ability to work in US rotational shifts and Night shifts . Must be okay to travel and have no career gaps . Must have all documents in place (ID proof, educational certificates and company documents). What We Offer : Competitive salary with performance-based incentives. Transport facility (pick-up & drop). Healthcare domain training provided. Growth opportunities with one of the largest healthcare companies in the world. A supportive work culture with growth & career progression . Note : Need Immediate joiner's & Salary would be offered according to the years of International BPO experience on paper. Applicants based in Mumbai only are Eligible. Email : [email protected] Contact : +91 7715882251 (Jay) Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹42,000.00 per month Benefits: Health insurance Provident Fund Application Question(s): Are You an Immediate Joiner ? Experience: Bpo: 1 year (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person
Grace Staffing Services – Now Hiring: Chat Support Specialists (UK Banking Process) Position: Chat Support Specialist – Non Voice Operations Location: Mumbai (Work from Office) Shift Timings: UK Rotational Shifts | 12:00 PM – 4:00 AM (any 9-hour shift) Work Days: 5 Days a Week | 2 Rotational Offs About the Role We are seeking enthusiastic Chat Support Specialists to join our team for a UK-based banking process. This role is focused on assisting international customers via live chat — no calls involved. You will be responsible for resolving queries, providing accurate information, and ensuring a seamless customer experience. Key Responsibilities Deliver prompt, professional, and friendly chat support to UK customers. Resolve customer queries and concerns effectively. Accurately document all interactions in the system. Consistently meet performance metrics such as response time, resolution rate, and customer satisfaction. Eligibility Graduate with 6 months – 1 year of experience in international customer service. Excellent written communication skills in English. Open to working in night shifts and rotational schedules. Must be currently based in Mumbai. Immediate joiners preferred only. Valid ID proof and educational certificates required. Perks & Benefits Competitive salary with attractive incentives. Overtime allowance. Centralized pick-up & home drop-off (Night Shifts only). Learning, growth, and career advancement opportunities. Apply Now Email: Gracecareers02@gmail.com Mobile: +91 7715882251 (Jay) Job Types: Full-time, Permanent, Fresher Pay: Up to ₹30,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
we are hiring for Grace Staffing Services – Thane Branch Position: Sr. Debt Recovery Specialist- International US based Voice Process(Credit Cards) Work Timing: US Shift (Night Shift) Week Off: First Party Collections it will be 2 rotational Off mostly fixed shifts & weekend. Vacancy Notice: Immediate Joiners Only Location: Applicants must be residents of Mumbai Only. (see “Boundary” details below). Job Description You will be responsible for contacting customers regarding overdue credit card payments, providing payment reminders, guiding customers through the payment process, assisting with their queries, and recovering debts. Your role is critical in maintaining client relationships while ensuring efficient and courteous debt collection. Key Responsibilities: Make outbound reminder calls regarding outstanding payments. Guide customers through the payment process and address their queries. Follow up to ensure timely debt recovery. Maintain accurate records of all customer interactions. Adhere to company policies for customer service. Meet daily and weekly collection targets. Communicate professionally and courteously at all times. Collaborate with team members to achieve departmental goals. Eligibility Criteria Education: Graduate & SSC with 1 year of International BPO experience (mandatory for the Debt Recovery Specialist role). Graduate freshers are eligible only for First Party Collections (FPC). Experience: No domestic (Indian) experience will be considered. Only Mumbai residents will be considered. Skills: Excellent communication skills in English (both verbal and written). Ability to handle customer queries professionally. Strong interpersonal and customer service skills. Basic computer knowledge and the ability to multitask. Comfort working in a fast-paced environment and night shift. Work Timings: Must be ready to work the US shift (night shift) in a voice process . Shift flexibility is required. Perks & Benefits Pick & drop transportation provided. Competitive compensation and incentives. Growth opportunities within a supportive team. Fixed weekends off . Boundary Details for Transportation Central Line: Kalyan to Kurla Harbour Line: Thane to Kharghar Western Line: Thane to Mira Road Only Preferred Qualities Self-motivated and target-driven. Strong attention to detail. Team player. Problem-solving skills and a positive attitude. How to Apply Interested candidates should contact Grace Staffing Services (Thane Branch) directly — please mention your education, BPO experience, residential location, and readiness for immediate joining. Important Notes Domestic BPO experience is not considered. Only Mumbai Applicants are eligible. Immediate joiners are preferred. If you meet these criteria, submit your resume to below (Thane Branch) for immediate consideration. Email : Gracecareers02@gmail.com Mobile No : +91 7715882251 (Jay) Job Types: Full-time, Permanent Pay: Up to ₹40,000.00 per month Benefits: Health insurance Provident Fund Work from home Education: Higher Secondary(12th Pass) (Required) Experience: International voice process: 1 year (Required) Location: Thane, Maharashtra (Required) Shift availability: Night Shift (Required) Work Location: In person
Role Overview: You will be joining the team as a Credit Card Customer Service Representative for the graveyard shift. Your main responsibility will be to provide exceptional customer service to credit card holders and resolve any related issues they may have. Key Responsibilities: - Provide excellent customer service via phone, email, and chat channels. - Address and resolve customer inquiries, complaints, and issues promptly and professionally. - Maintain accurate records of customer interactions and transactions. - Adhere to company policies and procedures for compliance and security. Qualifications Required: - HSC (Higher Secondary Certificate) with at least 18 months of customer service experience, or Graduates with a minimum of 11 months experience in the BPO industry. - Previous experience in customer service within the BPO sector is mandatory. - Excellent communication and interpersonal skills. - Strong problem-solving abilities with attention to detail. - Ability to work both independently and as part of a team. - Proficiency in using computer systems and software applications. (Note: Additional details about the company were not provided in the job description),
Grace Staffing Services is Hiring – International Telecom Customer Service & Sales (Voice Process) Job Title: Customer Service & Sales Executive – Telecom (Voice Process) Location: Mumbai (Work from Office) – Vikhroli & Airoli Branches Shift: US & UK Rotational Night Shifts Working Days: 5 Days a Week (2 Rotational Offs) Transport: Two-way Pick-up & Drop Provided About the Role: Grace Staffing Services is hiring for an International Telecom Voice & Sales Process supporting US and UK customers . The role involves handling inbound and outbound calls, resolving telecom-related queries, promoting plans, and ensuring excellent customer satisfaction. Key Responsibilities: Handle inbound & outbound calls for telecom customers (US/UK). Assist with billing, activations, upgrades, and service-related queries . Upsell and cross-sell telecom products to achieve monthly sales targets. Maintain accurate documentation and deliver high-quality service. Meet performance goals for sales, quality, and call handling . Eligibility: HSC with minimum 1 year of International BPO (Voice/Sales) experience. Graduates with International BPO experience are also welcome. Excellent English communication and interpersonal skills. Comfortable working in US & UK rotational night shifts . Must be Mumbai-based with complete required documents. Verification & Required Documents: Relieving letters mandatory for the last 2 employments/organizations. Must also submit Offer Letter, Pay Slips, and Bank Statements for verification. UAN-based background verification will be conducted for the last 2 employments . No relocation cases accepted — candidates must currently reside in Mumbai . What We Offer: Competitive salary + sales incentives & performance bonuses . Company-provided transportation (Pick-up & Drop for both shifts). Comprehensive training and career growth in international telecom sales & support. Supportive and growth-oriented work environment. Interested Candidates: Kindly contact through the details below to apply or schedule your interview: Email: [email protected] Mobile: +91 7715882251 (Jay) Job Types: Full-time, Permanent Pay: Up to ₹700,000.00 per year Benefits: Commuter assistance Health insurance Life insurance Paid sick time Provident Fund Experience: Customer service: 2 years (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person
As a US Banking Customer Service Representative for a voice process role, your main responsibility is to handle inbound customer calls related to banking and services. This includes addressing account inquiries, processing transactions, and resolving any customer problems that may arise. Your focus should always be on providing excellent customer service, utilizing effective communication skills, and being adaptable to working in US rotational shifts. Key Responsibilities: - Handle inbound calls related to international banking and credit card services, assisting customers with account-related queries, transactions, and troubleshooting. - Provide clear, accurate, and professional assistance to customers to ensure their satisfaction. - Effectively resolve customer complaints by following banking procedures and guidelines. - Keep accurate records of customer interactions and escalate issues when necessary. - Meet individual and team performance metrics, including response time and customer satisfaction. Qualifications Required: - HSC (Minimum 12 Months of International BPO experience mandatory) - Prior experience in banking, finance, or related customer service roles preferred. - Excellent verbal and written communication skills in English. - Comfortable working in US rotational shifts with no career gaps and continuous work history. - Must be willing to travel to the office and possess all required documents (ID proof, educational certificates, and Employment documents). - Background verification through UAN Service history will be checked. In addition to the job requirements, the company offers competitive salary with performance-based incentives, pick-up and drop-off facility for night shifts, and growth opportunities in the international banking sector with comprehensive training and support. Benefits Include: - Health insurance - Life insurance - Paid sick time - Provident Fund Experience: - Customer service: 1 year (Required) Location: - Mumbai, Maharashtra (Required) Work Location: - In person,
Grace Staffing Services Hiring for Green Dot – Fintech Voice Process (Customer Service Representative) Location: Mumbai, IN Shift: US Rotational Night Shifts Job Type: Full-Time (Work from Home after Training) About the Role Grace Staffing Services is hiring Customer Service Executives for Green Dot, a leading Fintech Platform, to handle voice-based customer support for US clients. This role offers excellent exposure to the international fintech domain and an opportunity to grow within a fast-paced, professional environment. Work Model Initial 6 weeks of training will be conducted from office . After successful completion of training, the role will transition to Work from Home . Transportation will be provided during the training period as per the below boundary limits: Churchgate to Mira Road | CST to Mulund | Bandra to Borivali | Vashi to GTB Nagar Qualifications Minimum qualification: HSC with 6 months of BPO experience in a voice-based customer service role (mandatory). Graduates (freshers) are also eligible to apply. ( All Semester Marksheet req) Excellent English communication skills (verbal and written). Ability to work effectively in a target-driven environment . Requirements Willingness to work US rotational night shifts . Must be comfortable with 6 weeks of office-based training . Immediate joiners only (no active notice period). Must have all relevant documents: Offer letters, Bank Statement ,Experience letters, and Salary slips from previous employers. Strong problem-solving skills and a customer-first attitude . Benefits Competitive salary package with performance-based incentives . Pick or drop facility during training (within specified boundary). Comprehensive training to enhance communication and process knowledge. Excellent career growth opportunities within a global fintech environment. Note : Candidates Based In MUMBAI only can apply. To Apply: Email your updated resume to [email protected] Contact: Suraj – 7304570204 | Adnan – 7208285129 Job Types: Full-time, Permanent, Fresher Pay: ₹26,000.00 - ₹34,000.00 per month Benefits: Health insurance Provident Fund Education: Bachelor's (Preferred) Experience: total work: 1 year (Required) Customer service: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person
WE ARE HIRING FOR GRACE STAFFING SERVICES Job Title : Customer Service Professional- Voice (UHC) Shift : US Rotational Shifts (8hours working + 1 hour break) Working Days : 5 Days a Week (2 Rotational Offs) Domain : UHC Healthcare Mode : Work-from-office Job Description about the Role We are hiring experienced Customer Service Professionals for an international voice process . You will support US-based customers , handling queries with accuracy, professionalism, and timely resolutions. Key Responsibilities Answer inbound calls and assist UHC members and providers . Provide support on claims, eligibility, benefits, and authorizations . Ensure every interaction reflects empathy, accuracy, and compliance . Achieve performance targets for CSAT, AHT, and quality. Escalate complex cases to appropriate departments when required. Eligibility : HSC with minimum 06 Months of BPO Experience or Graduate Fresher . Excellent communication skills in English. Ability to work in US rotational shifts and Night shifts . Must be okay to travel and have no career gaps . Must have all documents in place (ID proof, educational certificates and company documents). What We Offer : Competitive salary with performance-based incentives. Transport facility (pick-up & drop). Healthcare domain training provided. Growth opportunities with one of the largest healthcare companies in the world. A supportive work culture with growth & career progression . Note : Need Immediate joiner's & Salary would be offered according to the years of International BPO experience on paper. Applicants based in Mumbai only are Eligible. Email : [email protected] Contact : +91 7715882251 (Jay) Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹42,000.00 per month Benefits: Health insurance Provident Fund Application Question(s): Are You an Immediate Joiner ? Experience: Bpo: 1 year (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person
Grace Staffing Services is Hiring – International Telecom Customer Service & Sales (Voice Process) Job Title: Customer Service & Sales Executive – Telecom (Voice Process) Location: Mumbai (Work from Office) – Vikhroli & Airoli Branches Shift: US & UK Rotational Night Shifts Working Days: 5 Days a Week (2 Rotational Offs) Transport: Two-way Pick-up & Drop Provided About the Role: Grace Staffing Services is hiring for an International Telecom Voice & Sales Process supporting US and UK customers . The role involves handling inbound and outbound calls, resolving telecom-related queries, promoting plans, and ensuring excellent customer satisfaction. Key Responsibilities: Handle inbound & outbound calls for telecom customers (US/UK). Assist with billing, activations, upgrades, and service-related queries . Upsell and cross-sell telecom products to achieve monthly sales targets. Maintain accurate documentation and deliver high-quality service. Meet performance goals for sales, quality, and call handling . Eligibility: HSC with minimum 1 year of International BPO (Voice/Sales) experience. Graduates with International BPO experience are also welcome. Excellent English communication and interpersonal skills. Comfortable working in US & UK rotational night shifts . Must be Mumbai-based with complete required documents. Verification & Required Documents: Relieving letters mandatory for the last 2 employments/organizations. Must also submit Offer Letter, Pay Slips, and Bank Statements for verification. UAN-based background verification will be conducted for the last 2 employments . No relocation cases accepted — candidates must currently reside in Mumbai . What We Offer: Competitive salary + sales incentives & performance bonuses . Company-provided transportation (Pick-up & Drop for both shifts). Comprehensive training and career growth in international telecom sales & support. Supportive and growth-oriented work environment. Interested Candidates: Kindly contact through the details below to apply or schedule your interview: Email: [email protected] Mobile: +91 7715882251 (Jay) Job Types: Full-time, Permanent Pay: Up to ₹700,000.00 per year Benefits: Commuter assistance Health insurance Life insurance Paid sick time Provident Fund Experience: Customer service: 2 years (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person