Chat Support Specalist

Grace Staffing Services – Now Hiring: Chat Support Specialists (UK Banking Process)

Position: Chat Support Specialist – Non Voice Operations
Location: Mumbai (Work from Office)
Shift Timings: UK Rotational Shifts | 12:00 PM – 4:00 AM (any 9-hour shift)
Work Days: 5 Days a Week | 2 Rotational Offs

About the Role

We are seeking enthusiastic Chat Support Specialists to join our team for a UK-based banking process. This role is focused on assisting international customers via live chat — no calls involved. You will be responsible for resolving queries, providing accurate information, and ensuring a seamless customer experience.

Key Responsibilities

• Deliver prompt, professional, and friendly chat support to UK customers.
• Resolve customer queries and concerns effectively.
• Accurately document all interactions in the system.
• Consistently meet performance metrics such as response time, resolution rate, and customer satisfaction.

Eligibility

• Graduate with 6 months – 1 year of experience in international customer service.
• Excellent written communication skills in English.
• Open to working in night shifts and rotational schedules.
• Must be currently based in Mumbai.
• Immediate joiners preferred only.
• Valid ID proof and educational certificates required.

Perks & Benefits

• Competitive salary with attractive incentives.
• Overtime allowance.
• Centralized pick-up & home drop-off (Night Shifts only).
• Learning, growth, and career advancement opportunities.

Apply Now

Email: Gracecareers02@gmail.com
Mobile: +91 7715882251 (Jay)

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person