Chat Support Executive

WE ARE HIRING FOR GRACE STAFFING SERVICES

Job Title: Customer Service Executive (Chat Process)
Shift: US Rotational Shifts (9 hours)
Working Days: 5 Days a Week (2 Rotational Offs)
Mode: Work-from-office

Job Description:

We are hiring Customer Service Executives for a chat-based support role. You'll assist international customers, primarily from the US, through live chat. The role requires flexibility for night shifts and working in rotational shifts.

Key Responsibilities:

• Provide efficient, friendly chat support to customers.
• Resolve customer issues and inquiries.
• Maintain accurate documentation of all interactions.
• Meet team KPIs (response time, resolution time, customer satisfaction).

Eligibility:

• HSC or Graduate (HSC candidates need 6 months - 1 year experience in international customer service).
• Strong written communication skills in English.
• Must be open to working in night shifts and rotational shifts.
• Pick-up and drop-off transportation provided.
• Must have relevant documents (ID proof, education certificates).

What We Offer:

• Competitive salary and incentives.
• drop-off provided by the company.
• Learning and growth opportunities.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹27,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Evening shift
• Night shift
• Rotational shift
• US shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Required)

Location:

• Mumbai, Maharashtra (Required)

Work Location: In person