International Telecom Voice Process

Grace Staffing Services is Hiring – International Telecom Customer Service & Sales (Voice Process)

Job Title: Customer Service & Sales Executive – Telecom (Voice Process)
Location: Mumbai (Work from Office) – Vikhroli & Airoli Branches
Shift: US & UK Rotational Night Shifts
Working Days: 5 Days a Week (2 Rotational Offs)
Transport: Two-way Pick-up & Drop Provided

About the Role:

Grace Staffing Services is hiring for an International Telecom Voice & Sales Process supporting US and UK customers. The role involves handling inbound and outbound calls, resolving telecom-related queries, promoting plans, and ensuring excellent customer satisfaction.

Key Responsibilities:

• Handle inbound & outbound calls for telecom customers (US/UK).
• Assist with billing, activations, upgrades, and service-related queries.
• Upsell and cross-sell telecom products to achieve monthly sales targets.
• Maintain accurate documentation and deliver high-quality service.
• Meet performance goals for sales, quality, and call handling.

Eligibility:

• HSC with minimum 1 year of International BPO (Voice/Sales) experience.
• Graduates with International BPO experience are also welcome.
• Excellent English communication and interpersonal skills.
• Comfortable working in US & UK rotational night shifts.
• Must be Mumbai-based with complete required documents.

Verification & Required Documents:

• Relieving letters mandatory for the last 2 employments/organizations.
• Must also submit Offer Letter, Pay Slips, and Bank Statements for verification.
• UAN-based background verification will be conducted for the last 2 employments.
• No relocation cases accepted — candidates must currently reside in Mumbai.

What We Offer:

• Competitive salary + sales incentives & performance bonuses.
• Company-provided transportation (Pick-up & Drop for both shifts).
• Comprehensive training and career growth in international telecom sales & support.
• Supportive and growth-oriented work environment.

Interested Candidates:

Kindly contact through the details below to apply or schedule your interview:
Email: [email protected]
Mobile: +91 7715882251 (Jay)

Job Types: Full-time, Permanent

Pay: Up to ₹700,000.00 per year

Benefits:

• Commuter assistance
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Experience:

• Customer service: 2 years (Required)

Location:

• Mumbai, Maharashtra (Required)

Work Location: In person