Senior Customer Service Officer

As a Customer Support Officer for the Auto Loan Non-Voice Process, your primary responsibility will be to handle customer queries and complaints efficiently and professionally via email. You will be expected to collaborate with internal teams to ensure prompt resolution and service excellence while adhering to service level agreements (SLAs) and aiming for first-time resolution (FTR). It will be crucial for you to update CRM tools accurately and escalate unresolved issues as necessary. The ideal candidate for this position should hold a graduate degree in any discipline and possess at least 1-2 years of experience in email/chat/non-voice support. Strong written communication skills in English are essential, and fluency in regional languages like Hindi, Telugu, Kannada, or Malayalam would be advantageous. A good understanding of NBFC operations and customer expectations is desirable, along with familiarity with email etiquette, MS Office, and CRM tools. If you meet these qualifications and are interested in this opportunity, please either direct message the hiring manager or send your resume via email to sandhya.ganapathy@nrfsi.com.,