Senior Customer Service Officer

Role Overview: As a Customer Support Officer in the Non-Voice Process Auto Loan team, your primary responsibility will be to handle customer queries and complaints through email in a timely and professional manner. You will play a crucial role in ensuring customer satisfaction by coordinating with internal teams for faster resolution and service excellence. Additionally, maintaining service level agreements (SLAs) and ensuring first-time resolution (FTR) will be key aspects of your role. It will be important to update CRM tools and escalate unresolved issues as needed to provide effective support to customers. Key Responsibilities: - Handle customer queries and complaints via email promptly and professionally. - Coordinate with internal teams to ensure faster resolution and service excellence. - Maintain service level agreements (SLAs) and strive for first-time resolution (FTR). - Update CRM tools with relevant information. - Escalate unresolved issues to the appropriate channels for resolution. Qualifications: - Graduation in any discipline. - Minimum 1-2 years of experience in email/chat/non-voice support. - Strong written communication skills in English. - Fluency in regional languages such as Hindi, Telugu, Kannada, and Malayalam is an added advantage. - Good understanding of NBFC operations and customer expectations. - Familiarity with email etiquette, MS Office, and CRM tools. Note: No additional details of the company were included in the job description.,