8 Customer Expectations Jobs

We are seeking an experienced Quality Manager to guarantee that our products and services adhere to all essential standards before they are delivered to the end consumer. The Quality Manager, also known as the Quality Assurance Manager, will meticulously examine the final product to ensure that it has been constructed in accordance with legal regulations and fulfills customer requirements. A successful quality manager possesses a keen attention to detail and is exceptionally thorough and perceptive. The candidate must possess a comprehensive understanding of the prerequisites for the product or service, and demonstrate a strong sense of obligation towards both our potential and existing customers, as well as the competitive landscape. This is a full-time position with a day shift schedule. The work location for this role will be on-site.,

The Transport Manager will be responsible for managing the transportation logistics of e-retail food operations. This involves overseeing the planning, coordination, and execution of all transportation activities, including fleet management, route optimization, and compliance with regulations. You will be monitoring performance, maintaining safety standards, and ensuring cost-efficiency in transportation operations. As a Transport Manager, you will manage the company's fleet of vehicles, ensuring they are well-maintained, safe, and compliant with regulatory standards. You will coordinate regular servicing, repairs, and replacements of vehicles to ensure minimal downtime and maximum efficiency. Developing and implementing efficient delivery routes to optimize delivery times and reduce costs will also be part of your responsibilities. Collaboration with the logistics and operations teams to create effective delivery schedules that meet customer expectations is crucial for success in this role. We are looking for a male candidate with previous transport manager experience to apply for this position. The job type is full-time and permanent, with a day shift schedule. Performance bonuses and yearly bonuses are part of the compensation package. The ideal candidate should have a total work experience of 1 year (Preferred). The work location is in person. If you meet the requirements and are ready to take on the challenges of managing transportation logistics in the e-retail food industry, we encourage you to apply for the Transport Manager position.,

As a Customer Support Officer for the Auto Loan Non-Voice Process, your primary responsibility will be to handle customer queries and complaints efficiently and professionally via email. You will be expected to collaborate with internal teams to ensure prompt resolution and service excellence while adhering to service level agreements (SLAs) and aiming for first-time resolution (FTR). It will be crucial for you to update CRM tools accurately and escalate unresolved issues as necessary. The ideal candidate for this position should hold a graduate degree in any discipline and possess at least 1-2 years of experience in email/chat/non-voice support. Strong written communication skills in English are essential, and fluency in regional languages like Hindi, Telugu, Kannada, or Malayalam would be advantageous. A good understanding of NBFC operations and customer expectations is desirable, along with familiarity with email etiquette, MS Office, and CRM tools. If you meet these qualifications and are interested in this opportunity, please either direct message the hiring manager or send your resume via email to sandhya.ganapathy@nrfsi.com.,

As a Quality Supervisor/Quality Analyst, you will play a key role in ensuring that products meet all relevant quality benchmarks, regulatory standards, and customer expectations. You will collaborate with internal teams, external vendors, and regulatory stakeholders to embed compliance and quality at every stage of the product lifecycle. This is a full-time position with benefits including cell phone reimbursement. The work schedule is during day shift at an in-person work location.,

As a Workday Consultant with over 3 years of experience, you will be responsible for utilizing your expertise in design, configuration, testing, and deployment activities. You will be expected to independently manage multiple projects in various phases and conduct sessions with clients to analyze business requirements, provide recommendations, and develop solutions. Your duties will include identifying strategies, risks, and options to meet post-production customer requirements, coordinating with project teams to align development with customer design decisions, and providing regular status updates to clients, project teams, and management. Additionally, you will be required to mentor other consultants, share product knowledge proactively, and contribute to the growth of our practice. To qualify for this role, you must hold a Bachelor's/College Degree in Computer Science/Information Technology, Computer/Telecommunication Engineering or equivalent. Active Workday Certification in HCM functional modules is a must, along with hands-on experience in implementation or support. A detailed understanding of HCM processes, strong consulting and presentation skills, and the ability to manage customer expectations effectively are essential requirements. Furthermore, you should have experience in gathering business requirements, designing, prototyping, testing, and implementing requirements under tight deadlines. Ideally, you should have at least 2 years of experience as a certified Workday consultant. This position offers the opportunity to work on challenging projects, collaborate with diverse project teams, and contribute to the success and growth of our practice. If you are a motivated individual with a passion for Workday and a track record of delivering high-quality solutions, we encourage you to apply and be a part of our dynamic team.,

Primary Skills Must be having a detailed understanding of the IT ecosystem, adoption pattern, customer expectations, and NTT service offerings Strong CXO level connect. Exceptional collaborations skills with internal and external stakeholders Excellent business awareness and solid analytical skills. Sound financial management skills. Commercial acumen preferrable. Strong communication skills (verbal and written) coupled with good questioning skills

Responsibilities Job Tittle-Quality Manager Location-Kolkata/Mumbai Preferable Qualification Six Sigma Balck Belt, Agile certified-Scrum Master Job Responsibilities Compile and analyze Quality information regarding the product Be able to write clear, informative reports that highlight the main findings. Have the ability to discuss quality standards and how to accomplish them with other employees. Reviewing customer feedback and understanding customer demands and expectations of products and services Working with management teams to provide recommendations and solutions to quality issues Investigating root causes of defects and recommending solutions for quality issues Onboarding and training new quality control team members Staying up to date with new quality control techniques and methods

Job Description: Experience: Minimum of 12-15 years in IT infrastructure management and proven experience in leading and managing a diverse team. Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customers experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. **Good to have ** - Bachelor’s degree in computer science, Information Technology, or a related field; master’s degree preferred. - Certifications in relevant technologies (e.g., AWS, Azure, VMware, or other cloud/storage platforms) are a plus.