EXPECTED END RESULTS Cash flow management, Raising fund In charge of Day to day cash flow management Investments and redemptions from mutual funds / banks FD Raising money by way of Term loans from banks, CPs, NCD, FPI, Equity share capital Responsible for front and back office of treasury operations Building relationships with banks, mutual funds and insurance companies Preparation of policies, ALCO, AML,MIS Development of policies such as investment policy, treasury policy, ALM policy etc Responsible for compliance with RBI guidelines with regard to treasury such as ALCO, AML, suspicious transactions etc., Responsible for preparation of comprehensive treasury MIS, free cash flows and reporting to region on treasury operations Interactions with credit rating agencies, trustees and legal counsel for creation of security for NCD investors Listing of securities Listing of securities and interactions with IPA and R&T agent for CPs & NCD Responsible for filing treasury returns such as ALM (structural liquidity, dynamic liquidity and interest rate sensitivity), duration gap, NII movement etc. Accounting of treasury operations in SAP Preparation of borrowing plan during business plan exercise with cash flow statements and recast of cash flow statements at periodic intervals. Others Handle both internal & statutory audits, RBI Audits and filing of RBI returns on a timely basis. Responsible for process controls and stress testing wherever applicable. Accounting of treasury transactions in SAP and maintaining proper reconciliations up to date.
As a Customer Support Officer for the Auto Loan Non-Voice Process, your primary responsibility will be to handle customer queries and complaints efficiently and professionally via email. You will be expected to collaborate with internal teams to ensure prompt resolution and service excellence while adhering to service level agreements (SLAs) and aiming for first-time resolution (FTR). It will be crucial for you to update CRM tools accurately and escalate unresolved issues as necessary. The ideal candidate for this position should hold a graduate degree in any discipline and possess at least 1-2 years of experience in email/chat/non-voice support. Strong written communication skills in English are essential, and fluency in regional languages like Hindi, Telugu, Kannada, or Malayalam would be advantageous. A good understanding of NBFC operations and customer expectations is desirable, along with familiarity with email etiquette, MS Office, and CRM tools. If you meet these qualifications and are interested in this opportunity, please either direct message the hiring manager or send your resume via email to sandhya.ganapathy@nrfsi.com.,