Customer Support Specialist

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About The Job:

Company Name: VARITE India Private Limited

About The Client:

An American technological research and consulting firm based in Stamford, Connecticut that conducts research on technology and shares this research through private consulting, executive programs, and conferences. Its clients include large corporations, government agencies, technology companies, and investment firms.

The Client serves over 12,000 organizations in over 100 countries with an employee strength of 15,000.

About The Job:

Essential Job Functions:

• Process and support registrations that come through as an entitlement of the Gartner suite of products
• Support strategy for segmented attendee experiences
• Registration audits (outreach, follow up and updating records as needed)
• Responsible for answering client inquiries related to Conferences experiences
• Support Case management
• Ask Us Chat
• Support list management process and prepare data uploads to our registration platform.
• Work with Customer Service team and external Call Center to resolve issues, ensuring the highest level of attendee experience

Qualifications:

• Bachelor's degree or equivalent back office or administrative experience.
• Customer oriented mindset, experience in customer service is a plus
• Fully competent in Microsoft Office, strong Excel skills needed
• Ability to manage multiple tasks simultaneously and prioritize workload
• Experience with customer support platforms, troubleshooting and escalation resolution
• Understanding and appreciation of technology.
• Strong business writing and communications skills
• Ability to successfully facilitate collaboration across multiple functions, departments and levels and serve as a role model for teamwork

How to Apply:

Unlock Rewards

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years INR 5,000

2-6 years INR 7,500

6+ years INR 10,000

About VARITE: