Beyond

At Beyond, we power the business of Short Term Rentals through our cutting-edge, full-stack Revenue Management System. Venture-backed, we pioneered this space and have grown to be the globally dominant leader - obsessed with delivering value and performance to our customers. And the way we've been able to achieve those heights is our belief that People are the most important part of any business - starting with ours. We employ over 180 Beyonders across the globe who share in our commitment to making Beyond the best place to work. It's with that in mind that Beyond is looking to add a Customer Support Specialist to join our growing Support Team. We pride ourselves on providing an outstanding customer experience and as the world and travel landscape shift around us, so too do the needs of our customers. This role plays a key component in ensuring that our customers not only survive but thrive in this environment. Before reading further... Beyond is passionate about diversity and cultivating our team's potential. If you're hungry for a good opportunity, but don't meet every point in this job description, please apply anyway! As our Customer Support Specialist, you'll be responsible for: Providing thoughtful, empathetic, and personalized email and chat communication to Beyond users Responding to technical inquiries efficiently and concisely, while following the appropriate escalation process to ensure customers' needs are met in a timely manner Documenting learnings to assist troubleshooting efforts of other team members Troubleshooting integration-related questions and inquiries Managing the requests/questions of our clients in a timely manner adhering to SLA policies Proactively create expert customer content (e.g. support center articles, videos, webinars) to guide our customers Further developing customer support processes as our customer base continues to grow Owning performance to goal on customer satisfaction metrics (CSAT, SLA) and suggest ways to drive improvements in our metrics Providing live support over Zoom Assisting our Customer Support Generalist as needed So what kind of person are we looking for in this role? The person who will be successful in this role will: Strive to reinforce our expertise, professionalism, and thoughtfulness in each interaction with customers and partners Have a natural curiosity and desire to find the root cause of a problem Like working with people and can use your strong interpersonal skills to communicate clearly and effectively with clients Be comfortable fielding inquiries from enterprise-level customers and handling integration-related question Be interested in personal and professional growth. The role will provide cross-functional business exposure and experience with the day-to-day operations of startup life, with the potential to grow in multiple areas of the company including Customer Success, Integration Support, Product, etc. Now that we've told you what the job looks like, here are the qualifications we're looking for in a candidate: 2+ years of experience working in Customer Support or Service Willing and able to work Monday - Friday in the US PST Time Zone Located in Bangalore A passion for outstanding customer support and the role it plays in making the larger team successful Strong communication skill and experience communicating difficult, technical concepts with customers in a professional and thoughtful way An empathetic approach with the ability to understand customer pain points and genuine desire to help our customers resolve issues A drive to identify creative ways to improve the customer experience and don't hesitate to suggest new, out-of-the-box ideas The desire to dive into issues and understand what is going on beneath the surface. You know when something is over your head and are not afraid to ask for help Experience balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independently Ability to handle working in a fast-paced work environment Experience working with software or the ability to learn a wide variety of tools. Clear, concise, and effective written and oral communication skills. Experience with Kustomer, Jira, Slack Familiarity with Property Management Systems and/or the vacation rental market a plus So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will: Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us Complete a short assignment relevant to the role Meet with our Senior Manager of Global Support for a deeper dive video conversation Meet with a few additional members of the Customer Experience team Meet with our Director of Customer Success, SMB Meet with our Chief Revenue Officer Company Values: We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you. Benefits: Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site! We Care about Diversity, Equity and Inclusion: Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond. Any communication regarding job openings, interviews and/or offers will come from our @beyondpricing.com email domain Please review our GDPR Statement here. Show more Show less

At Beyond, we power the business of Short Term Rentals through our cutting-edge, full-stack Revenue Management System. Venture-backed, we pioneered this space and have grown to be the globally dominant leader - obsessed with delivering value and performance to our customers. And the way we've been able to achieve those heights is our belief that People are the most important part of any business - starting with ours. We employ over 180 Beyonders across the globe who share in our commitment to making Beyond the best place to work. It's with that in mind that Beyond is looking to add a Revenue Management (RM) Performance Analyst to our growing team. Reporting to our Manager, Revenue Performance, you'll be a go-to expert on our pricing data, helping our markets perform at the highest caliber. Using advanced internal tools and metrics you will be constantly monitoring the performance of regions, make any needed adjustments and communicate these findings and adjustments to the rest of the company. This is a key role in keeping Beyond as the top performer in the short-term rental industry. Before reading further... Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway! As our RM Performance Analyst you'll be responsible for: Reviewing Beyond Pricing’s algorithm performance and making actionable algorithm updates based on data-driven insights for existing or brand new markets Managing our event database including the new events upload, the review of the existing ones ensuring the dates are correct and the adjustment of prices based on performance and impact Providing clients and go-to-market teams with insightful ad-hoc analyses on booking patterns and revenue strategies, while supporting industry advancement through the sharing of innovative practices and emerging trends So what kind of person are we looking for in this role? The person who will be successful in this role will: Have a knack for picking apart trends in large data sets Love data sharing findings and the nuances of pricing complex assets Turn data into interesting and captivating stories Be highly motivated and a self-starter Enjoy collaborating across teams Be open to feedback and new ideas Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate: Willing and able to work Monday - Friday in the United Kingdom time zone Fluent in English At least 2 years of experience in dynamic revenue management or the hospitality industry Expert Excel and other data analysis tools Ability to look at a graph of data and instantly derive insights Exceptional attention to detail and accuracy, especially when handling time-sensitive or date-specific information. Ability to teach us new things as you learn Some SQL knowledge preferred So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will: Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us Meet with our Manager of Revenue Performance Complete an assignment relevant to the role and meet with a few additional members of the Revenue Management team Meet with our VP of Engineering as a final step Company Values: We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you. Benefits: Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site! We Care about Diversity, Equity and Inclusion: Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond. Any communication regarding job openings, interviews and/or offers will come from our @beyondpricing.com email domain Please review our GDPR Statement here .

At Beyond, we power the business of Short Term Rentals through our cutting-edge, full-stack Revenue Management System. Venture-backed, we pioneered this space and have grown to be the globally dominant leader - obsessed with delivering value and performance to our customers. And the way we've been able to achieve those heights is our belief that People are the most important part of any business - starting with ours. We employ over 180 Beyonders across the globe who share in our commitment to making Beyond the best place to work. It's with that in mind that Beyond is looking to add a Revenue Management (RM) Performance Analyst to our growing team. Reporting to our Manager, Revenue Performance, you'll be a go-to expert on our pricing data, helping our markets perform at the highest caliber. Using advanced internal tools and metrics you will be constantly monitoring the performance of regions, make any needed adjustments and communicate these findings and adjustments to the rest of the company. This is a key role in keeping Beyond as the top performer in the short-term rental industry. Before reading further... Beyond is passionate about diversity and cultivating our team's potential. If you're hungry for a good opportunity, but don't meet every point in this job description, please apply anyway! As our RM Performance Analyst you'll be responsible for: Reviewing Beyond Pricing's algorithm performance and making actionable algorithm updates based on data-driven insights for existing or brand new markets. Managing our event database including the new events upload, the review of the existing ones ensuring the dates are correct and the adjustment of prices based on performance and impact. Providing clients and go-to-market teams with insightful ad-hoc analyses on booking patterns and revenue strategies, while supporting industry advancement through the sharing of innovative practices and emerging trends. So what kind of person are we looking for in this role? The person who will be successful in this role will: Have a knack for picking apart trends in large data sets Love data sharing findings and the nuances of pricing complex assets Turn data into interesting and captivating stories Be highly motivated and a self-starter Enjoy collaborating across teams Be open to feedback and new ideas Now that we've told you what the job looks like, here are the qualifications we're looking for in a candidate: Willing and able to work Monday - Friday in the United Kingdom time zone Fluent in English At least 2 years of experience in dynamic revenue management or the hospitality industry Expert Excel and other data analysis tools Ability to look at a graph of data and instantly derive insights Exceptional attention to detail and accuracy, especially when handling time-sensitive or date-specific information. Ability to teach us new things as you learn Some SQL knowledge preferred So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will: Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us Meet with our Manager of Revenue Performance Complete an assignment relevant to the role and meet with a few additional members of the Revenue Management team Meet with our VP of Engineering as a final step Company Values: We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you. Benefits: Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site! We Care about Diversity, Equity and Inclusion: Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond. Any communication regarding job openings, interviews and/or offers will come from our @beyondpricing.com email domain Please review our GDPR Statement here.

At Beyond, we power the business of Short Term Rentals through our cutting-edge, full-stack Revenue Management System. Venture-backed, we pioneered this space and have grown to be the globally dominant leader - obsessed with delivering value and performance to our customers. And the way we've been able to achieve those heights is our belief that People are the most important part of any business - starting with ours. We employ over 180 Beyonders across the globe who share in our commitment to making Beyond the best place to work. It's with that in mind that Beyond is looking to add a Customer Revenue Specialist to join our growing team. Working in the U.S. Eastern time zone and reporting to our Director of Customer Success, SMB, you will have the opportunity to support our internal teams with your revenue management skill set and help accelerate our growth. We're continuing to build out our pooled service offering for our SMB segment. You will be a key asset in providing revenue management support across the Customer Success team. Before reading further... Beyond is passionate about diversity and cultivating our team's potential. If you're hungry for a good opportunity, but don't meet every point in this job description, please apply anyway! As a Customer Revenue Specialist, you'll be responsible for: Making pricing recommendations on behalf of our users at the portfolio and listing level by running and analyzing advanced reports Assisting partners in solving revenue strategy related issues via email Monitoring and reporting on the revenue health and risk of accounts Assisting our Customer Success team in preparing for Portfolio Booking Reviews, Executive Business Reviews and End of Month Critiques, Webinars, and Onboardings Collaborating cross-functionally to share and learn from best practices Assisting other areas of the business as needed So what kind of person are we looking for in this role? The person who will be successful in this role will be: Curious: By nature, you have a knack for learning the ins and outs of software and understanding the why behind the numbers. Going Beyond: You love going above and beyond for teammates and customers. Detail-Oriented: You have a unique ability to proactively identify and address all customer concerns and colleague needs with thoroughness and precision. Empathetic: You provide thoughtful communication which is the foundation of strong relationships. Outgoing: You are enthusiastic and confident in your ability to quickly connect with new people. Now that we've told you what the job looks like, here are the qualifications we're looking for in a candidate: Willing and able to work the U.S. Eastern time zone (6:30 PM IST to 2:30 AM IST) Fluent in English and comfortable with translation tools 1+ years of experience in dynamic revenue management or the hospitality industry Expert Excel skills and other data analysis tools Ability to look at a graph of data and instantly derive insights Ability to teach us new things as you learn Strong communication skills - you have experience explaining technical concepts to customers in a professional and thoughtful manner Experience being customer-centric - you can understand customer pain points and have a genuine desire to help our customers resolve issues Experience working with software or the ability to learn a wide variety of tools So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will: Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us Company Values: We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you. Benefits: Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site! We Care about Diversity, Equity and Inclusion: Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond. Any communication regarding job openings, interviews and/or offers will come from our @beyondpricing.com email domain Please review our GDPR Statement here.

At Beyond, we power the business of Short Term Rentals through our cutting-edge, full-stack Revenue Management System. Venture-backed, we pioneered this space and have grown to be the globally dominant leader - obsessed with delivering value and performance to our customers. And the way we've been able to achieve those heights is our belief that People are the most important part of any business - starting with ours. We employ over 180 Beyonders across the globe who share in our commitment to making Beyond the best place to work. It's with that in mind that Beyond is looking to add a Revenue Management (RM) Performance Analyst to our growing team. Reporting to our Manager, Revenue Performance, you'll be a go-to expert on our pricing data, helping our markets perform at the highest caliber. Using advanced internal tools and metrics you will be constantly monitoring the performance of regions, make any needed adjustments and communicate these findings and adjustments to the rest of the company. This is a key role in keeping Beyond as the top performer in the short-term rental industry. Before reading further... Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway! As our RM Performance Analyst you'll be responsible for: Reviewing Beyond Pricing’s algorithm performance and making actionable algorithm updates based on data-driven insights for existing or brand new markets. Managing our event database including the new events upload, the review of the existing ones ensuring the dates are correct and the adjustment of prices based on performance and impact. Providing clients and go-to-market teams with insightful ad-hoc analyses on booking patterns and revenue strategies, while supporting industry advancement through the sharing of innovative practices and emerging trends. So what kind of person are we looking for in this role? The person who will be successful in this role will: Have a knack for picking apart trends in large data sets Love data sharing findings and the nuances of pricing complex assets Turn data into interesting and captivating stories Be highly motivated and a self-starter Enjoy collaborating across teams Be open to feedback and new ideas Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate: Willing and able to work Monday - Friday in the United Kingdom time zone Fluent in English At least 2 years of experience in dynamic revenue management or the hospitality industry Expert Excel and other data analysis tools Ability to look at a graph of data and instantly derive insights Exceptional attention to detail and accuracy, especially when handling time-sensitive or date-specific information. Ability to teach us new things as you learn Some SQL knowledge preferred So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will: Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us Meet with our Manager of Revenue Performance Complete an assignment relevant to the role and meet with a few additional members of the Revenue Management team Meet with our VP of Engineering as a final step Company Values: We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you. Benefits: Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site! We Care about Diversity, Equity and Inclusion: Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond. Any communication regarding job openings, interviews and/or offers will come from our @beyondpricing.com email domain Please review our GDPR Statement here.

Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We’re profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a global team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. We believe people are the most important part of any business, starting with ours. It's with that in mind that Beyond is looking to add a Customer Support Specialist to join our growing Support Team. We pride ourselves on providing an outstanding customer experience and as the world and travel landscape shift around us, so too do the needs of our customers. This role plays a key component in ensuring that our customers not only survive but thrive in this environment. Before reading further... Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway! As our Customer Support Specialist, you'll be responsible for: Providing thoughtful, empathetic, and personalized email and chat communication to Beyond users Responding to technical inquiries efficiently and concisely, while following the appropriate escalation process to ensure customers' needs are met in a timely manner Documenting learnings to assist troubleshooting efforts of other team members Troubleshooting integration-related questions and inquiries Managing the requests/questions of our clients in a timely manner adhering to SLA policies Proactively create expert customer content (e.g. support center articles, videos, webinars) to guide our customers Further developing customer support processes as our customer base continues to grow Owning performance to goal on customer satisfaction metrics (CSAT, SLA) and suggest ways to drive improvements in our metrics Providing live support over Zoom Assisting our Customer Support Generalist as needed So what kind of person are we looking for in this role? The person who will be successful in this role will: Strive to reinforce our expertise, professionalism, and thoughtfulness in each interaction with customers and partners Have a natural curiosity and desire to find the root cause of a problem Like working with people and can use your strong interpersonal skills to communicate clearly and effectively with clients Be comfortable fielding inquiries from enterprise-level customers and handling integration-related question Be interested in personal and professional growth. The role will provide cross-functional business exposure and experience with the day-to-day operations of startup life, with the potential to grow in multiple areas of the company including Customer Success, Integration Support, Product, etc. Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate: 2+ years of experience working in Customer Support or Service Willing and able to work Monday - Friday in the US PST Time Zone Located in Bangalore A passion for outstanding customer support and the role it plays in making the larger team successful Strong communication skill and experience communicating difficult, technical concepts with customers in a professional and thoughtful way An empathetic approach with the ability to understand customer pain points and genuine desire to help our customers resolve issues A drive to identify creative ways to improve the customer experience and don’t hesitate to suggest new, out-of-the-box ideas The desire to dive into issues and understand what is going on beneath the surface. You know when something is over your head and are not afraid to ask for help Experience balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independently Ability to handle working in a fast-paced work environment Experience working with software or the ability to learn a wide variety of tools. Clear, concise, and effective written and oral communication skills. Experience with Kustomer, Jira, Slack Familiarity with Property Management Systems and/or the vacation rental market a plus So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will: Complete a one way video interview Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us Complete a short assignment relevant to the role Meet with our Senior Manager of Global Support for a deeper dive video conversation Meet with a few additional members of the Customer Experience team Meet with our Director of Customer Success, SMB Meet with our Chief Revenue Officer Company Values: We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you. Benefits: Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site! We Care about Diversity, Equity and Inclusion: Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond. Any communication regarding job openings, interviews and/or offers will come from our @beyondpricing.com email domain Please review our GDPR Statement here.

Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We’re profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a global team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. We believe people are the most important part of any business, starting with ours. It's with that in mind that Beyond is looking to add a Customer Revenue Specialist to join our growing team. Working in the U.S. Eastern time zone and reporting to our Director of Customer Success, SMB, you will have the opportunity to support our internal teams with your revenue management skill set and help accelerate our growth. We’re continuing to build out our pooled service offering for our SMB segment. You will be a key asset in providing revenue management support across the Customer Success team. Before reading further... Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway! As a Customer Revenue Specialist, you'll be responsible for: Making pricing recommendations on behalf of our users at the portfolio and listing level by running and analyzing advanced reports Assisting partners in solving revenue strategy related issues via email Monitoring and reporting on the revenue health and risk of accounts Assisting our Customer Success team in preparing for Portfolio Booking Reviews, Executive Business Reviews and End of Month Critiques, Webinars, and Onboardings Collaborating cross-functionally to share and learn from best practices Assisting other areas of the business as needed So what kind of person are we looking for in this role? The person who will be successful in this role will be: Curious: By nature, you have a knack for learning the ins and outs of software and understanding the why behind the numbers. Going Beyond: You love going above and beyond for teammates and customers. Detail-Oriented: You have a unique ability to proactively identify and address all customer concerns and colleague needs with thoroughness and precision. Empathetic: You provide thoughtful communication which is the foundation of strong relationships. Outgoing: You are enthusiastic and confident in your ability to quickly connect with new people. Now that we've told you what the job looks like, here are the qualifications we're looking for in a candidate: Willing and able to work Monday-Friday in the Central European time zone Fluent in English and comfortable with translation tools At least, 1+ years of experience in revenue management or the hospitality industry Expert Excel skills and other data analysis tools Ability to look at a graph of data and instantly derive insights Ability to teach us new things as you learn Strong communication skills - you have experience explaining technical concepts to customers in a professional and thoughtful manner Experience being customer-centric - you can understand customer pain points and have a genuine desire to help our customers resolve issues Experience working with software or the ability to learn a wide variety of tools So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will: Complete a one-way video interview Connect with someone on our recruiting team. This is a high level conversation about your experience and interest as well as an opportunity for you to learn more about us Complete a short assignment relevant to the role Meet with our Director of Customer Success Complete a live assignment role play with our Director of Customer Success & Team Lead of Client Revenue Have a final interview with our Chief Revenue Officer Company Values: We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you. Benefits: Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site! We Care about Diversity, Equity and Inclusion: Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond. Any communication regarding job openings, interviews and/or offers will come from our @beyondpricing.com email domain Please review our GDPR Statement here.

Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We’re profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a global team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. We believe people are the most important part of any business, starting with ours. It's with that in mind that Beyond is looking to add a Customer Support Specialist to join our growing Support Team. We pride ourselves on providing an outstanding customer experience and as the world and travel landscape shift around us, so too do the needs of our customers. This role plays a key component in ensuring that our customers not only survive but thrive in this environment. Before reading further... Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway! As our Customer Support Specialist, you'll be responsible for: Providing thoughtful, empathetic, and personalized email and chat communication to Beyond users Responding to technical inquiries efficiently and concisely, while following the appropriate escalation process to ensure customers' needs are met in a timely manner Documenting learnings to assist troubleshooting efforts of other team members Troubleshooting integration-related questions and inquiries Managing the requests/questions of our clients in a timely manner adhering to SLA policies Proactively create expert customer content (e.g. support center articles, videos, webinars) to guide our customers Further developing customer support processes as our customer base continues to grow Owning performance to goal on customer satisfaction metrics (CSAT, SLA) and suggest ways to drive improvements in our metrics Providing live support over Zoom Assisting our Customer Support Generalist as needed So what kind of person are we looking for in this role? The person who will be successful in this role will: Strive to reinforce our expertise, professionalism, and thoughtfulness in each interaction with customers and partners Have a natural curiosity and desire to find the root cause of a problem Like working with people and can use your strong interpersonal skills to communicate clearly and effectively with clients Be comfortable fielding inquiries from enterprise-level customers and handling integration-related question Be interested in personal and professional growth. The role will provide cross-functional business exposure and experience with the day-to-day operations of startup life, with the potential to grow in multiple areas of the company including Customer Success, Integration Support, Product, etc. Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate: 2+ years of experience working in Customer Support or Service Willing and able to work Monday - Friday in the US PST Time Zone Located in Bangalore A passion for outstanding customer support and the role it plays in making the larger team successful Strong communication skill and experience communicating difficult, technical concepts with customers in a professional and thoughtful way An empathetic approach with the ability to understand customer pain points and genuine desire to help our customers resolve issues A drive to identify creative ways to improve the customer experience and don’t hesitate to suggest new, out-of-the-box ideas The desire to dive into issues and understand what is going on beneath the surface. You know when something is over your head and are not afraid to ask for help Experience balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independently Ability to handle working in a fast-paced work environment Experience working with software or the ability to learn a wide variety of tools. Clear, concise, and effective written and oral communication skills. Experience with Kustomer, Jira, Slack Familiarity with Property Management Systems and/or the vacation rental market a plus So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will: Complete a one way video interview Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us Complete a short assignment relevant to the role Meet with our Senior Manager of Global Support for a deeper dive video conversation Meet with a few additional members of the Customer Experience team Meet with our Director of Customer Success, SMB Meet with our Chief Revenue Officer Company Values: We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you. Benefits: Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site! We Care about Diversity, Equity and Inclusion: Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond. Any communication regarding job openings, interviews and/or offers will come from our @beyondpricing.com email domain Please review our GDPR Statement here.

Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We’re profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a global team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. We believe people are the most important part of any business, starting with ours. It's with that in mind that Beyond is looking to add a Revenue Management (RM) Performance Analyst to our growing team. Reporting to our Manager, Revenue Performance, you'll be a go-to expert on our pricing data, helping our markets perform at the highest caliber. Using advanced internal tools and metrics you will be constantly monitoring the performance of regions, make any needed adjustments and communicate these findings and adjustments to the rest of the company. This is a key role in keeping Beyond as the top performer in the short-term rental industry. Before reading further... Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway! As our RM Performance Analyst you'll be responsible for: Reviewing Beyond Pricing’s algorithm performance and making actionable algorithm updates based on data-driven insights for existing or brand new markets. Managing our event database including the new events upload, the review of the existing ones ensuring the dates are correct and the adjustment of prices based on performance and impact. Providing clients and go-to-market teams with insightful ad-hoc analyses on booking patterns and revenue strategies, while supporting industry advancement through the sharing of innovative practices and emerging trends. So what kind of person are we looking for in this role? The person who will be successful in this role will: Have a knack for picking apart trends in large data sets Love data sharing findings and the nuances of pricing complex assets Turn data into interesting and captivating stories Be highly motivated and a self-starter Enjoy collaborating across teams Be open to feedback and new ideas Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate: Willing and able to work Monday - Friday in US EST working hours (6:30 PM IST to 2:30 AM IST) Fluent in English At least 2 years of experience in dynamic revenue management or the hospitality industry Expert Excel and other data analysis tools Ability to look at a graph of data and instantly derive insights Exceptional attention to detail and accuracy, especially when handling time-sensitive or date-specific information. Ability to teach us new things as you learn Some SQL knowledge preferred So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will: Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us Meet with our Manager of Revenue Performance Complete an assignment relevant to the role and meet with a few additional members of the Revenue Management team Meet with our VP of Engineering as a final step Company Values: We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you. Benefits: Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site! We Care about Diversity, Equity and Inclusion: Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond. Any communication regarding job openings, interviews and/or offers will come from our @beyondpricing.com email domain Please review our GDPR Statement here.