Customer Support Specialist

Company Overview

TeachEdison is an innovative Education Technology company specializing in developing high-performance software for educators. With a team of 11-50 employees, we are pioneering the creation of EdisonOS, a robust operating system designed to enhance knowledge commerce. Headquartered in Bangalore, TeachEdison operates within the Software Development industry.

Job Overview

TeachEdison is seeking a Customer Support Specialist to join our dynamic team in Coimbatore. This is a full-time position suitable for freshers with 0 to 1 year of experience. As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction by addressing and resolving queries promptly. If you excel in communication and are passionate about customer service, this role is perfect for you.

Qualifications and Skills

• Proficiency in American English is essential for clear and effective communication with customers and stakeholders (Mandatory skill).
• Demonstrated expertise in customer service, ensuring a positive experience for all clients (Mandatory skill).
• Proficiency in email support to efficiently manage and resolve customer inquiries (Mandatory skill).
• Experience or knowledge in using ticketing systems for tracking and resolving customer issues.
• Capability in knowledge base management to assist customers with self-service solutions.
• Strong skills in process documentation to maintain records and enhance service quality.
• Proven problem-solving skills with an ability to tailor solutions to individual customer needs.
• Strong interpersonal skills to build and maintain customer relationships and trust.

Roles and Responsibilities

• Provide exceptional customer support via email, phone, and chat, ensuring timely resolution of queries.
• Effectively use ticketing systems to log and track customer issues, ensuring each is addressed promptly.
• Manage and update the knowledge base with new solutions and updates to frequently asked questions.
• Document processes and issue resolutions to maintain a comprehensive support guide.
• Collaborate with cross-functional teams to improve product features and enhance the user experience.
• Conduct follow-up communications with customers to ensure satisfaction and continuous service improvement.
• Assist in developing and implementing customer support strategies and procedures.
• Stay up-to-date with product knowledge to offer accurate information and support to customers.