Customer Support Specialist

You will be working as a Customer Support Specialist at Hobfit, a company that is revolutionizing women's health through a unique blend of medical care, AI-powered workouts, and habit-driven coaching. The company's mission is to help women effectively manage health issues by providing personalized solutions based on medical expertise, smart movement, and culturally relevant nutrition. With a user base of over 500,000 and the support of 500+ medical professionals and coaches, Hobfit operates across multiple countries, delivering AI-powered home workouts, lab test integrations, and community support. As a Customer Support Specialist, your primary responsibility will be to assist customers with their inquiries, ensure their satisfaction, and provide technical support. This full-time on-site role is based in Faridabad. Your daily tasks will include responding to customer queries, troubleshooting issues, and maintaining accurate customer records. Additionally, you will be analyzing customer feedback to identify areas for service and process improvements. To excel in this role, you should possess strong customer support and technical skills, along with exceptional interpersonal skills to ensure high levels of customer satisfaction. Your analytical abilities will be crucial in evaluating customer feedback and implementing process enhancements. Effective written and verbal communication skills are essential, as is the capability to work both collaboratively within a team and independently. While prior experience in the healthcare industry is advantageous, it is not mandatory. However, a bachelor's degree in a related field is preferred. If you are looking to make a meaningful impact in women's health and contribute to a dynamic team environment, this role at Hobfit could be the perfect fit for you.,