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FineSoft Technologies
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Customer Support Specialist

Customer Support Specialist

FineSoft Technologies

1 years

0 Lacs

Noida Uttar Pradesh India

Posted:1 day ago| Platform:

Apply

Skills Required

support network management software development saas service crm billing onboarding configuration data resolve reporting metrics report training networking communication linux

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title:

Customer Support Engineer – ISPmate Product

Location:

Experience:

Company:

About the Company:

ISPmate

Role Overview:

Customer Support Engineer

Key Responsibilities:

Provide Level 1 & Level 2 support to ISP clients using ISPmate via phone, email, and remote sessions.
Assist in onboarding and setup of new clients, including configuration and data migration.
Troubleshoot and resolve technical issues related to Radius, billing, CRM, and reporting modules.
Guide clients through product installations, updates, and feature usage.
Document client issues and resolutions in the internal support system.
Escalate complex issues to the technical/development team when needed.
Follow up with clients to ensure resolution satisfaction and gather feedback.
Monitor service metrics and report on performance and support quality.
Suggest improvements to support processes and assist in training documentation.

Required Skills & Qualifications:

Minimum 1 year of experience working with ISPs or in a customer support role within a technical product environment.
Strong understanding of ISP operations, networking basics, and Radius servers.
Excellent communication skills in both Hindi and English.
Ability to troubleshoot logically and provide quick resolutions.
Familiarity with CRM tools, ticketing systems, and remote support software.
Bachelor's degree in Computer Science, IT, Networking, or a related field.

Preferred:

Experience supporting SaaS products or network management tools.
Basic Linux knowledge and experience with Radius or billing servers.

Employment Type:

Full-time

How to Apply:

hr@finesofttechnologies.com

“Application for Customer Support Engineer – ISPmate”

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