Customer Support Specialist

Job Title: Customer Support Specialist

Company: ipshopy.com
Job Type: Full-time | Permanent
Vacancies: 10
Salary: ₹10,000/- to ₹20,000/- (Salary is negotiable for the right candidates)
Contact: hr.ipshopy@gmail.com | 7219525259 | 9342525252

Location: ipshopy, Dnyanpeeth Campus, T-18, Software Technology Park of India (STPI), Opposite Garware Stadium, Naregaon Road, Cidco, Chhatrapati Sambhajinagar (Aurangabad), Maharashtra – 431006

Job Summary:

The Customer Support Specialist will serve as the first point of contact for sellers and customers, helping them resolve issues, answer questions, and ensure a positive experience with the ipshopy.com platform. This role is ideal for someone who is patient, tech-savvy, and enjoys problem-solving.

Key Responsibilities:

• Respond promptly to customer and seller inquiries via chat, email, and phone
• Assist users with store setup, order issues, payment gateway integration, and account management
• Troubleshoot technical problems and escalate complex cases to the relevant internal teams
• Maintain accurate records of interactions, issues, and resolutions in the CRM system
• Guide users through platform features, policies, and best practices
• Provide timely follow-ups to ensure issue resolution and customer satisfaction
• Collaborate with technical, onboarding, and sales teams to improve the overall user experience
• Stay updated on product features, updates, and industry practices to support customers effectively

Qualifications:

• Bachelor’s degree in any discipline (minimum qualification)
• 1 years of experience in customer service, technical support, or help desk roles
• Excellent communication skills – verbal and written
• Strong problem-solving abilities and patience in dealing with varied customer personalities
• Proficient in MS Word, Excel, PowerPoint, and internet usage for support and reporting tasks
• Comfortable using CRM tools, helpdesk software, and chat platforms

How to Apply

Interested candidates should send their updated resume along with a cover letter to hr.ipshopy@gmail.com. You can also contact us at 7219525259 or 9342525252 for more details.

We are excited to have you join us in helping ipshopy.com grow and thrive in the digital world!

ipshopy.com is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse work environment for all employees.

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Provident Fund

Work Location: In person