Posted:1 week ago|
Platform:
On-site
Full Time
We are looking for a dedicated and customer-oriented Customer Support Specialist to join our growing e-commerce team. The ideal candidate will be responsible for assisting customers with their queries, resolving complaints, and ensuring a smooth and positive shopping experience. This role demands excellent communication skills, patience, and a genuine desire to help customers.
Handle incoming customer queries via phone, email, chat, or WhatsApp.
Resolve issues related to orders, payments, product inquiries, returns, and refunds.
Provide accurate information about products, services, and platform policies.
Maintain a high level of customer satisfaction through timely and empathetic support.
Coordinate with internal teams such as logistics, warehouse, and sales for faster issue resolution.
Update customer records and issue logs in CRM tools accurately.
Follow up with customers to ensure their problems are resolved to satisfaction.
Identify recurring issues and suggest process improvements.
Bachelor's degree preferred; minimum HSC or equivalent required.
Prior experience in customer service or support, preferably in the e-commerce industry.
Excellent verbal and written communication skills in English, Hindi, and any regional language.
Strong problem-solving skills and the ability to stay calm under pressure.
Basic computer knowledge and familiarity with online tools.
Customer-focused with a professional and friendly attitude.
Willingness to work in a fast-paced and dynamic environment.
Competitive salary and performance-based incentives.
Provident Fund (PF) benefits.
Health and wellness benefits.
Professional development and training opportunities.
Supportive and collaborative work environment.
Contact Information:
ipshopy1@gmail.com
hr.ipshopy@gmail.com
+91 9028995970
+91 9021505747
IP SUPERSHOPPEE PRIVATE LIMITED
T18, Software Technology Park India (STPI),
Naregaon Road, Opp. Garware Stadium,
MIDC Industrial Area, Chikalthana,
Chhatrapati Sambhajinagar, Maharashtra 431006
ipshopy
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