Customer Support Specialist

About the Role:

people-person

Key Responsibilities:

• Customer Interaction:

  Respond promptly to customer inquiries via telephone, email, and live chat. Deliver clear, empathetic communication to resolve questions and issues.

• Issue Resolution:

  Diagnose and troubleshoot customer-reported problems. Work closely with internal teams (technical and operations) to ensure timely resolution of product or service issues.

• Documentation:

  Maintain accurate records of customer interactions and actions taken. Log issues in the support ticket system, and follow up to ensure closure and customer satisfaction.

• Customer Education:

  Guide users on how to use our services and features. Provide product information, tutorials, and tips to help customers maximize value.

• Feedback & Improvement:

  Gather customer feedback and pain points. Proactively share insights with the team to improve our product, FAQs, and support processes for a better customer experience.

Requirements:

• Communication Skills:

  Excellent spoken and written communication in English. (Knowledge of Hindi or other local languages is a plus for supporting diverse customers.)

• Education & Experience:

  Bachelor’s degree in any field.

  0-3 years

  of experience in customer service or call center roles.

  Freshers

  with great communication skills are encouraged to apply!

• Tech Savvy:

  Comfortable with online tools – able to navigate customer support software, CRM systems, and familiar with emailing and chat platforms. You should have a reliable internet connection and a distraction-free workspace for handling remote support calls.

• Soft Skills:

  Patience, empathy, and a positive attitude are a must. Ability to stay calm under pressure and handle difficult customers with professionalism. Strong problem-solving skills and the

  initiative

  to go the extra mile to help a customer.

• Availability:

  Willingness to work in

  flexible shifts

  , including occasional evenings or weekends if required. (We support global customers, so adaptability to different time zones is appreciated.)

Perks & Benefits:

• Work from Home:

  Embrace the

  remote work

  lifestyle – work comfortably from Goa or anywhere in India. No commute hassles, save time and money while enjoying a better work-life balance.

• Inclusive Culture:

  Be part of a supportive, inclusive team that values your growth. You’ll have regular virtual team catch-ups, fun online events, and a friendly work environment that respects you and your ideas.

• Professional Growth:

  Hone your customer relations skills with on-the-job training and mentorship. We offer access to

  online courses and workshops

  to help you

  upskill

  (e.g., in communication, product knowledge, and leadership). Grow your career with us – high performers have a path to senior roles.

• Competitive Compensation:

  We offer a

  competitive salary

  , performance-based bonuses, and additional incentives for exceptional service. Also included: paid time off, medical insurance coverage, and other benefits as per company policy.

• Impactful Work:

  Your work truly matters – you’ll help thousands of users daily, solve real problems, and become the reason our customers smile. Join us in delivering top-notch service and be recognized for the impact you create!