6 Nights a Week **Please only apply if you have the required experience and skills.** **Please do not contact us directly. Only shortlisted candidates will be contacted** Job Description We are seeking a diligent and customer-oriented Customer Support Representative to join our dynamic team. The ideal candidate will be responsible for managing transport bookings, handling transport administration tasks, providing on-call support to customers and drivers, and delivering exceptional customer service through email correspondence and Inbound/Outbound calls. Please note: We are looking for someone with a very bubbly personality and strong phone manner. Excellent communication skills are a must! Key Responsibilities: Transport Bookings: Efficiently coordinate and manage transport bookings, ensuring accurate scheduling and timely shipment processing. Transport Administration: Handle various administrative tasks related to transportation, including documentation, data entry, and record management. On-Call Support: Offer responsive on-call assistance to customers and drivers, addressing inquiries, concerns, or issues promptly. Email Correspondence: Professionally respond to customer inquiries via email, providing timely resolutions and maintaining high service standards. Requirements: Excellent verbal and written communication skills with strong proficiency in English. Exceptional customer service skills, with a focus on delivering a positive experience. Proficient in computer applications and adaptable to new systems. Strong attention to detail and the ability to manage multiple tasks in a fast-paced environment. Previous experience in logistics, transportation, or customer service is preferred but not essential. Additional Information: This position offers a great opportunity to work within a collaborative and fast-paced environment in the logistics sector. You will play a vital role in ensuring the smooth operation of transportation services and delivering exceptional support to both customers and partners. If you&aposre a motivated individual with excellent communication skills and a passion for customer service, we encourage you to apply. Show more Show less
Transport Specialist – Customer Service & Administration ** Please only apply if you have the required experience and skills. Please do not contact us directly. Only shortlisted candidates will be contacted. ** Job Description We are seeking a proactive and highly organised Transport Specialist to join our team on a night shift roster. This role is ideal for someone with exceptional customer service skills, a strong administrative background, and the ability to thrive in a fast-paced logistics environment. The successful candidate will be responsible for managing transport bookings, coordinating administration tasks, supporting customers and driver’s after-hours, and ensuring smooth end-to-end service delivery. We are looking for someone with a bubbly personality, strong phone manner, and excellent communication skills who can confidently handle customer interactions while staying on top of administration. Key Responsibilities · Transport Bookings: Accurately coordinate and manage transport bookings, ensuring smooth scheduling and timely deliveries. · Administration Support: Complete transport-related administration including documentation, data entry, and record management. · On-Call Support: Provide professional and responsive assistance to customers and drivers, resolving issues promptly. · Customer Communication: Handle inbound/outbound calls and emails, ensuring a high standard of service at all times. Requirements · Strong communication skills (verbal & written) with professional phone manner. · Excellent customer service skills with a friendly and engaging personality. · Proven administration and organisational skills, with strong attention to detail. · Computer literacy with the ability to adapt quickly to new systems. · Previous experience in transport, logistics, or customer support is highly regarded. Additional Information This is a night-shift position. offering the opportunity to play a vital role in transport operations while working in a supportive and collaborative team environment. You will be the key point of contact for both customers and drivers, ensuring smooth service delivery and maintaining strong client relationships. If you are a motivated professional with excellent communication, customer service, and administration skills, we encourage you to apply.
Logistics Operations Specialist – Customer Service & Administration ** Please only apply if you have the required experience in Transport and Logistics Industry and skills. ** **Please do not contact us directly. Only shortlisted candidates will be contacted. ** Job Description We are seeking a proactive and highly organised Logistics Operations Specialist to join our team on a night shift roster. This role is ideal for someone with exceptional customer service skills, a strong administrative background, and the ability to thrive in a fast-paced logistics environment. The successful candidate will be responsible for managing transport bookings, coordinating administration tasks, supporting customers and driver’s after-hours, and ensuring smooth end-to-end service delivery. We are looking for someone with a bubbly personality, strong phone manner, and excellent communication skills who can confidently handle customer interactions while staying on top of administration. Key Responsibilities · Transport Bookings: Accurately coordinate and manage transport bookings, ensuring smooth scheduling and timely deliveries. · Administration Support: Complete transport-related administration including documentation, data entry, and record management. · On-Call Support: Provide professional and responsive assistance to customers and drivers, resolving issues promptly. · Customer Communication: Handle inbound/outbound calls and emails, ensuring a high standard of service at all times. Requirements · Strong communication skills (verbal & written) with professional phone manner. · Excellent customer service skills with a friendly and engaging personality. · Proven administration and organisational skills, with strong attention to detail. · Computer literacy with the ability to adapt quickly to new systems. · Previous experience in transport, logistics, or customer support is highly regarded. Additional Information This is a night-shift position. offering the opportunity to play a vital role in transport operations while working in a supportive and collaborative team environment. You will be the key point of contact for both customers and drivers, ensuring smooth service delivery and maintaining strong client relationships. If you are a motivated professional with excellent communication, customer service, and administration skills, we encourage you to apply.