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6 Nights a Week **Please only apply if you have the required experience and skills.** **Please do not contact us directly. Only shortlisted candidates will be contacted** Job Description We are seeking a diligent and customer-oriented Customer Support Representative to join our dynamic team. The ideal candidate will be responsible for managing transport bookings, handling transport administration tasks, providing on-call support to customers and drivers, and delivering exceptional customer service through email correspondence and Inbound/Outbound calls. Please note: We are looking for someone with a very bubbly personality and strong phone manner. Excellent communication skills are a must! Key Responsibilities: Transport Bookings: Efficiently coordinate and manage transport bookings, ensuring accurate scheduling and timely shipment processing. Transport Administration: Handle various administrative tasks related to transportation, including documentation, data entry, and record management. On-Call Support: Offer responsive on-call assistance to customers and drivers, addressing inquiries, concerns, or issues promptly. Email Correspondence: Professionally respond to customer inquiries via email, providing timely resolutions and maintaining high service standards. Requirements: Excellent verbal and written communication skills with strong proficiency in English. Exceptional customer service skills, with a focus on delivering a positive experience. Proficient in computer applications and adaptable to new systems. Strong attention to detail and the ability to manage multiple tasks in a fast-paced environment. Previous experience in logistics, transportation, or customer service is preferred but not essential. Additional Information: This position offers a great opportunity to work within a collaborative and fast-paced environment in the logistics sector. You will play a vital role in ensuring the smooth operation of transportation services and delivering exceptional support to both customers and partners. If you&aposre a motivated individual with excellent communication skills and a passion for customer service, we encourage you to apply. Show more Show less